Manager, Theatrical Services

Lead the Entertainment Theatrical Services and Theming Teams

Lead the Entertainment Theatrical Services and Theming Teams in managing parkwide theatrical elements, holiday/thematic décor, and supporting the development of entertainment from inception to operation. Oversee the technical components including audio/video, lighting, special effects, rigging, pyrotechnics, scenic, and properties. Ensure budget administration (capital, expense, & labor), training, coaching & development, and quality assurance align with the park and departmental goals, safety targets and objectives.

What You Get To Do

• Oversees the management of Entertainment theatrical services and theming (audio/video, lighting, special effects, rigging, pyrotechnics, scenic, décor and properties)
• Oversees the management and operation of all theatrical services and theming associated with shows/events, venues/facilities, parkwide systems, exhibits, rides, and any other park elements with applicable elements
• Oversees the management of theatrical installs, strikes, storage, maintenance, inspection, and archiving based on production timelines
• Oversees the management of holiday décor installs, strikes, storage, maintenance, inspection, and archiving based on production timelines
• Manage & lead teams in researching, planning, developing, fabricating, execution/implementing, and maintaining applicable theatrical services parkwide elements
• Manage & lead teams in internal & external ambassador recruitment, staffing, on-boarding, training, evaluation, and coaching & development
• Manage & lead teams in researching, planning, developing, execution/implementing, maintaining, and updating of policies, procedures, and operational documents
• Manage and coordinate with the external vendors for new shows, special events, Consumer events, fireworks shows, and any other entertainment experiences.
• Manage & lead teams in establishing, preparing, monitoring, and maintaining theatrical related budgets (capital, expense & labor) that align with the overall strategic direction of the department, park, and company
• Review performances for excellence; ensure safe, consistent, efficient, and quality performances while striving for continuous improvement
• Review completed daily reports; manage & lead teams to take appropriate action on issues to ensure technical service tickets are being addressed in a timely manner
• Oversee safety and health management of staff and consistently practice safe work habits; ensure ambassador injury reports are completed in a timely manner
• Clean, organize and maintain offices, shops, venues (including onstage, backstage and technical booths), storage buildings/areas, and support closets
• Collaborate with Entertainment managers, internal outside departments, and external partners to ensure the success of all duties & responsibilities
• Model the company culture and ensure that product aligns with the overall strategic direction of the department, park, and company
• Member of department leadership operational on-duty program
• Act as department safety liaison with the Environmental Health & Safety department
• Perform other duties, as assigned.

What It Takes To Succeed

• BA in Technical Theatre, Theatre Arts, or equivalent professional experience
• 3 years professional work experience in at least one of the major theatrical services areas
• Audio/Video systems - Working knowledge of audio/video system design and installations, troubleshooting and maintenance of audio/video systems, and other audio/video technical skills
• Lighting systems - Working knowledge of theatrical fixtures, lighting system installations, troubleshooting and maintenance of lighting systems, and other lighting technical skills
• Scenic and Properties - Working knowledge of carpentry, scenic construction/painting, properties construction/painting, rigging, welding, and other scenic technical skills
• Theming and Décor - Working knowledge of carpentry, scenic construction/painting, properties construction/painting, rigging, welding, and other scenic technical skills
• Training or certifications for relevant installation, programming, or repair such as Vari*Lite, Robe, Elation, ETC (lighting); Christie, Panasonic, Daktronics, Blackmagic (video); Q-Sys, Shure, Lectrosonic, Dante (audio) preferred
• 3 years in a leadership role; experience to include leadership and development of ambassadors and financial responsibility for a business unit or area
• 3 years prior experience within entertainment theatrical services field
• Experience with industrial vehicles such as a high reach, forklift, and scissor lift preferred
• Demonstrates initiative, communication, and organizational & interpersonal skills related to vision of the department, park, and company
• Confident and outgoing presence with the ability to professionally interact with various levels of internal and external partners
• Excellent organizational and time management skills with the ability to handle multiple projects with a detailed-oriented style and strict deadlines
• Excellent problem solving and conflict resolution skills
• Must have a working knowledge of the English language with excellent verbal and written communication
• Ability to work a flexible schedule to include, weekends, weekdays, overnights, evenings, and holidays; ability to travel, if needed
• Must be willing to comply with and ensure ambassadors comply with all company grooming guidelines and employment standards
• Must be able to successfully complete all legal, company and department training requirements to include, but not limited to, passing required tests and certifications within established timelines
• Proficient in Microsoft software products
• Prior theme park experience, preferred

The Perks Of The Position

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan