Manager, TechOps

About the role

Imagine Everything. Build the Future with Hexion. At Hexion, we push boundaries, rethink possibilities, and create real impact. We activate science to deliver progress—developing breakthrough solutions that strengthen industries, protect communities, and drive a more sustainable future. This is where bold thinkers, problem-solvers, and innovators come together to shape what’s next. Whether you're engineering advanced materials, transforming manufacturing technologies, or leading strategic innovation, your ideas and actions leave a lasting mark. We cultivate an inclusive culture of growth, collaboration, and accountability, ensuring every contribution propels us forward. We don’t follow the status quo—we challenge it, disrupt it, and improve it. Every role at Hexion is part of something bigger. We invest in innovation, sustainability, and continuous development—equipping you with the tools, training, and opportunities to excel. With an unwavering commitment to safety, partnership, belonging, and impact, we empower you to lead change and strengthen industries worldwide. Your Future Starts Here. If you’re ready to push limits, reimagine what’s possible, and create the extraordinary, Hexion is where you belong. Anything is possible when you imagine everything.

The Manager, Technology Operations (TechOps) leads a centralized technology operations function supporting multiple product, platform, infrastructure, and DevOps teams across AWS and Microsoft Azure. The role manages three Technology Operations engineers and is accountable for cloud foundations, shared CI/CD capabilities, production change governance, observability, and centralized Level 2 production support. The position serves as the operational authority for production deployment governance, ensuring changes are secure, traceable, supportable, and compliant. The Manager enables engineering teams to deliver quickly and safely through repeatable cloud services, automated controls, reusable platform capabilities, and a clearly defined production approval gate.

Responsibilities

• Lead, mentor, and develop the TechOps team, including goals, performance, workload, cross-training, on-call coverage, and succession planning.
• Own the TechOps service catalog, operating model, platform roadmap, stakeholder engagement, and delivery commitments across supported teams.
• Promote automation, accountability, operational excellence, continuous improvement, and consistent platform standards.
• Serve as production change authority; chair CAB and govern standard, normal, major, emergency, and break-glass changes.
• Enforce segregation of duties across change authoring, approval, and execution, including workflow controls that prevent self-approval.
• Govern ServiceNow, Jira, and CI/CD approval workflows and maintain traceability from approved records to pipeline runs, artifacts, test results, rollback plans, and production verification.
• Ensure deployments use approved automated pipelines and controlled workload identities rather than standing human credentials.
• Own operational governance for AWS and Azure landing zones, account