Manager, Technology Implementation Consulting

About the role

The role of Manager within our Systems Implementation team involves leading a global implementation team to deliver technology solutions that meet client needs and regulatory standards.

Responsibilities

• Lead and coach the implementation team to deliver technology solutions that meet client needs and regulatory standards.
• Ensure implementation plans remain on schedule and within scope, proactively addressing risks and dependencies.
• Establish and refine team processes and methodologies to improve efficiency, quality, and consistency.
• Oversee governance activities (kickoffs, resource planning, and milestone reviews), ensuring compliance with internal policies and regulatory requirements while using defined success criteria to evaluate progress and risks.
• Provide management-level support for ISO 13485 and Software as a Medical Device regulatory process, including CE Mark MDR, by ensuring required processes, training, documentation, and audit readiness are understood, adopted, and followed within the implementation team.
• Collaborate with Sales, Clinical Advisory, Implementation Services, and Customer Success to ensure effective handoffs, shared understanding of client needs, and coordinated support throughout the implementation process.
• Ensure the team produces clear, comprehensive implementation documentation and provides feedback to improve the clarity and usability of Engineering’s technical materials.
• Potentially step in as an individual contributor to support critical project needs or resolve escalated technical issues.

Requirements

• Education: Bachelor’s degree in computer science, Information Technology, Business Administration, Healthcare Informatics, or a related field (or equivalent experience).
• Experience: 5+ years in a client-facing technology implementation role. Minimum 2 years of direct people management experience, including hiring, coaching, and performance management. Led a high-performing Implementation team delivering many complex projects in parallel. Implemented process improvements and tools that increased efficiency and reduced risk. Partnered with cross-functional teams to resolve implementation challenges and improve documentation. Built and maintained strong relationships with key accounts to ensure successful delivery and long-term client satisfaction.

Qualifications

• Familiarity with healthcare workflows, protocols, and terminology.
• Experience with healthcare system implementation projects.

Skills

• Execution Excellence: Create the structure, guidance, and support your team needs to deliver projects on time and to quality standards, proactively removing barriers to success.
• Customer Partnership: Build trust with key accounts, anticipate needs, and ensure your team delivers a positive experience throughout implementation.
• Process Improvement Orientation: Champion opportunities to simplify workflows and apply best practices that enhance efficiency and quality, including improving handoffs from Sales.
• Collaborative Influence: Foster alignment and influence Product and Engineering to address implementation challenges and improve solutions, ensuring your team and customers benefit from faster, easier, and higher-quality delivery.
• Clear Communication: Communicate confidently and transparently with key accounts and cross-functional teams, ensuring alignment on priorities, decisions, and expectations.

Benefits

• Medical, Dental, & Vision Plans.
• 401(k).
• FSA/HSA.
• Commuter Benefits.
• Tuition Assistance Plan.
• Vacation and Sick Time.
• Paid Parental Leave.

Pay

$89,600.00 - $157,000.00 USD

Schedule

This role follows a hybrid model, offering the flexibility to work remotely while staying connected with your team. We ask that you join your colleagues 8 days per month, either at a Wolters Kluwer office or during internal/external team events. Our key Medi-Span office location is in Indianapolis (IN). This role can be based out of Indianapolis, or the Chicago or Boston area.