Manager, Technical Support National Security

Responsibilities

• Guide daily customer interactions to successful outcomes while optimizing mission effectiveness.
• Own and enhance customer satisfaction and team productivity metrics.
• Coach the team to provide low-effort customer support experiences both remotely and on-site.
• Contribute to the evolution of support operations in line with the products and needs of national security customers.
• Continuously refine processes to improve customer experience and team engagement.
• Develop in-depth product knowledge through regular engagement with the company's products.
• Collaborate with the Center of Excellence on team training and quality management.

Qualifications

• 5+ years in customer support leadership roles, managing operational KPIs.
• 5+ years of experience working in the defense or federal government sectors related to UAS.
• 2+ years managing support teams for hardware, software, and cloud products with an emphasis on UAS and robotics.
• Strong coaching abilities to develop team members and align skills with responsibilities.
• Proven ability to engage effectively with defense and government customers, creating trust and confidence.

Pay

$115,000 – $140,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available

Benefits

• Competitive base salary and stock options.
• Comprehensive health insurance for full-time employees.
• Paid vacation, sick leave, and holiday pay.
• 401K savings plan for retirement.
• Relocation assistance may be provided for certain roles.

Our Client

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.