Manager, Technical Solutions - Converged

About the role

The Manager of Technical Solutions is responsible for leading a team of Design Engineers and Technicians focused on the architecture, design, validation, and support of enterprise video collaboration, unified communications (UC), contact center, and telecommunications solutions. This role oversees the development of technical solution designs and provides pre-sale and post-sale technical services. The position serves as a key escalation point for complex customer requirements involving technologies from leading manufacturers and service providers related to communications collaboration ecosystems. The successful candidate will combine strong technical leadership with business acumen, ensuring the technical team delivers scalable, innovative, and cost-effective solutions that support customer business objectives while aligning with organizational growth initiatives.

Responsibilities

• Lead, mentor, and develop a team of Technical Communication Specialists.
• Build and maintain teams that provide pre-sale, design, and post-sale support to customers on behalf of suppliers and partners.
• Manage workloads, resource planning, and project prioritization.
• Establish performance objectives, technical development plans, and career growth opportunities for the team.
• Foster a culture of innovation, accountability, customer focus, and continuous improvement.
• Track team metrics to ensure the highest level of service for customers and the most efficient use of company resources.
• Conduct regular performance reviews and coaching sessions.
• Drive collaboration between sales, services delivery, support, and CX teams.

Requirements

• 7+ years of communications industry-related experience.
• Experience managing a technical services environment.
• Technical aptitude is required; technical capability is desired but not required.
• Proven leadership skills, excellent written and verbal communication skills.
• Ability to work in a fast-paced environment, handling multiple priorities.
• Ability to communicate with individuals at all levels of the organization.
• Experience managing remote employees and working in a team environment.
• Ability to be open to change.
• Good number aptitude and reconciliation skills; detail-oriented and accurate.
• Minimum Technical Associates degree or equivalent technical and management experience.

Preferred

• Experience with communications concepts and technologies.
• Familiarity with Avaya, Mitel, Poly, Ribbon, AudioCodes.
• Experience with business data products and services.
• Proficiency in a foreign language (Spanish, Portuguese, French, German).
• SAP experience.

Physical Requirements

• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically in attendance at a designated company office location during normal business hours.
• Ability to lift 50 pounds.

Pay

Base Range: $90,000 – $117,000 Total Compensation Range: $100,000 – $130,000 Actual annual salary offered will be based on work experience, education, skills/achievements, and will be mutually agreed upon at the time of offer.

Benefits

• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) plan with matching provision.
• 128 hours of paid time off (PTO) each calendar year (prorated for date of hire; accrual model in California).
• 10 paid company holidays.