Manager-Technical Services Delivery

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly. We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans. 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

About the Role

The Manager of Technical Delivery oversees a team of individuals responsible for the consultation, implementation, and escalation of new and existing customer software implementations. This position includes hiring and staff forecasting, performance management, skills development, and mentoring, as well as client escalation. The role ensures resources are maintained at acceptable chargeable and productive utilization levels and works closely with other parts of Client Services to gain efficiencies and maintain a high level of client satisfaction.

This position requires a deep technical understanding of the applications in their area and will assist with project troubleshooting and tasks as needed to support the team.

Responsibilities

• Has overall accountability in the areas of hiring, performance management, training, and development for the assigned Delivery Services team.
• Serves as an escalation point for project and client satisfaction issues.
• Ensures that the team is highly productive, driving revenue and client satisfaction through successful and efficient delivery.
• Is responsible for the overall chargeability of the team.
• Projects hiring/staffing needs based on anticipated demand and forecasts.
• Manages and prioritizes the current workload of the team to minimize stress and attrition.
• Consults on pre-sales opportunities and activities as well as acts as a liaison for Product and Development.

Requirements

Basic Qualifications

• Bachelor’s in Project Management, Business, IT Management, or related field and 5 years of experience or HS/GED and 9 years of experience in business.
• 5 years’ experience leading high-performing teams or projects in the banking, payments receivables, lockbox processing, or software implementation space.
• Must be 18 years of age or older.

Preferred Qualifications

• Bachelor’s in Project Management, Business, IT Management, or related field and 5 years of experience.
• 3 years of management experience.
• Exceptional analytical skills, customer service orientation, detail orientation, and administrative skills.
• Ability to navigate and manage ambiguous situations; manage changing, competing, and conflicting priorities; and multitask effectively while balancing urgency, speed, accuracy, and consistency.
• Employ independent critical thinking to recognize when something is wrong, gather data, and raise awareness for decision-making.
• Ability to provide feedback or proposed solutions in a clear, thoughtful, and concise manner.
• Excellent organization, follow-through, and interpersonal skills.
• Ability to work independently and take direction from multiple leaders in a fast-paced, performance-driven environment under minimal supervision.
• Composed and able to handle pressure and deadlines.
• Effectively and consistently meet quality and productivity expectations.

Pay

The compensation range for this position is $104,000.00 - $110,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience, and take into account internal equity.

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption, and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance health, protect financial security, and provide peace of mind to our employees and their families.