Manager - Technical Information Center

About the role

Responsible for the operation of FM’s Technical Information Centers (TIC) in Norwood, MA and West Glocester, RI, which provide FM research scientists and engineers with a fully developed, state-of-the-art technical reference library, resources, and information services. This management role includes direct reports, with responsibilities for work schedules, employee evaluations, training, and budget management.

Develops strategies, services, and technology capabilities that enable efficient discovery, management, and use of technical, research, and engineering information across FM. Evaluates and implements modern information management approaches, including advanced search, metadata, content governance, and emerging AI-enabled information services.

Responsibilities

• Creates, maintains, audits, and enhances TIC operations to ensure technical research/reference materials are available for scientists, engineers, other FM employees, and approved external requestors.
• Plans, develops, documents, and implements new and enhanced technologies and services.
• Develops and maintains online catalogs to ensure access to information.
• Works with Engineering and Research management to develop plans to enhance services for TIC clientele.
• Maintains awareness of internal corporate needs, mission, goals, and objectives and aligns TIC services accordingly.
• Hires, develops, and leads TIC staff to ensure services are provided in a professional and customer-oriented manner.
• Establishes performance goals, conducts performance reviews, and recommends salary administration for TIC staff.
• Encourages the development of key employee attributes and promotes a customer service orientation.
• Assists Human Resources in personnel issues as needed.
• Coordinates the development of the TIC reference collection to meet the daily needs of customers.
• Determines the continued value of specific items or data and eliminates obsolete material.
• Oversees and coordinates the acquisition, organization, cataloging, and availability of all resources, including online subscriptions and databases.
• Negotiates contracts with database vendors to ensure cost-effective access to necessary tools.
• Provides professional responses to external requestors as appropriate.
• Resolves complex issues related to reference service requests.
• Develops and implements procedures to ensure compliance with FM’s policies for maintaining confidentiality of information.
• Establishes and maintains working relationships with technical libraries, institutes, organizations, and internal FM stakeholders.
• Represents TIC and FM on external committees and participates in professional society activities to enhance external awareness.
• Compiles and distributes communications to inform clientele of new technical resources or services.
• Coordinates the collection, preservation, cataloging, maintenance, and display of FM’s historical collection, including documents, pictures, artifacts, ledgers, books, and items of historical importance.
• Establishes and maintains information architecture, metadata, taxonomy, and governance frameworks to support effective management and discovery of FM's technical and research knowledge assets.
• Drives adoption of modern information management capabilities, including enterprise search, content intelligence, analytics, and AI-enabled discovery tools.
• Collaborates with business and technology stakeholders to connect content, data, expertise, and research assets through scalable knowledge management and information delivery solutions.

Requirements

• Master's degree in Library and Information Science (MLIS), Information Management, Knowledge Management, Information Systems, Data Science, Engineering, or a related discipline. Equivalent combination of education and relevant professional experience may be considered.
• Minimum 5 years of progressively responsible experience in technical information management, library and information services, knowledge management, enterprise content management, or a related field.
• Experience implementing information management technologies, enterprise search, content repositories, metadata frameworks, and governance practices within scientific, engineering, research, or technical organizations.

Skills

• Strong knowledge of information and knowledge management principles, including information architecture, taxonomy development, metadata management, content governance, and information lifecycle management.
• Familiarity with enterprise search, analytics, semantic technologies, AI-enabled discovery tools, and modern digital content and knowledge-sharing platforms.
• Excellent leadership, strategic planning, analytical, communication, and stakeholder management skills.
• Ability to collaborate effectively across business, research, and technology organizations.

Benefits

• Eligible to participate in FM's comprehensive Total Rewards program, including an incentive plan and generous health and well-being programs.
• 401(k) and pension plan.
• Career development opportunities and tuition reimbursement.
• Flexible work arrangements and time off allowances.