Manager, Tech Ops Engineer

Responsibilities

• Continuously monitors online system performance, identifying and reporting anomalies or incidents to Management, Corporate, and Operations Support Teams.
• Provides tier-2 support for all incidents, coordinating and managing resolution efforts until issues are fully resolved.
• Safeguards timely communication of incidents and reports to the Lottery as required.
• Leads the Site Team’s participation in projects, ensuring assigned tasks are completed on time, meet quality standards, and comply with contractual obligations.
• Oversees the development and maintenance of operational procedures to enhance efficiency and standardization.
• Coordinates, manages, and conducts continuous training on operational processes, procedures, and best practices to maintain system reliability.
• Manages the deployment of software into the production environment, ensuring minimal disruption and adherence to best practices.
• Safeguards the regular patching and upgrading of operating systems, middleware, and applications, ensuring alignment with corporate and Lottery standards, as well as industry best practices.

Qualifications & Experience

• Associate degree in computer science or related field of study required; bachelor’s degree preferred.
• Minimum 10 years of progressive technical management experience, supporting enterprise-scale transactional platforms.
• Experience in the lottery and gaming industry is considered an asset.
• On call 24x7 for operational support.
• Knowledge of ITIL best practices for incident and problem management.
• Technical experience.
• Proficiency with various operating systems, including Windows and Linux.
• Knowledge of data storage and management systems, including relational and non-relational database management systems.
• Solid understanding of infrastructure virtualization (e.g., VMWare) and Storage Area Networks (SAN).
• Solid understanding of network communications fundamentals.
• Experience with people management tasks, including hiring and managing employee performance.
• Excellent organizational and interpersonal skills.
• Ability to develop and maintain positive working relationships.
• Comfortable collaborating within a distributed team across multiple geographic locations.
• Ability to quickly learn and understand new technologies.
• Strong time management skills.

Qualifications

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Conditions

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

• Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.
• As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.
• In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.
• As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

Compensation

$125,000 annually + 10% annual bonus