Manager Tech Lead Web US

About the role

We are seeking a Manager Tech Lead Web US to provide technical leadership across the PMI US Direct digital ecosystem, with primary responsibility for Front-End, Digital Experience, and Commerce delivery.

Responsibilities

• Partner with Product Owners, Delivery Managers, and Solution Architects to translate business objectives and architectural direction into actionable technical solutions.
• Lead technical implementation and design activities across Front-End, Digital Experience, Commerce, and supporting platform integrations.
• Provide technical leadership to engineering teams, ensuring alignment with architectural standards, engineering best practices, and product objectives.
• Drive solution delivery by supporting backlog refinement, identifying technical dependencies, estimating complexity, and mitigating implementation risks.
• Own technical decision-making within delivery teams, providing guidance on design patterns, frameworks, integrations, and implementation approaches.
• Establish and enforce engineering standards covering code quality, automated testing, security, accessibility, observability, and maintainability.
• Review and approve technical designs, code contributions, and implementation approaches to ensure consistency and long-term sustainability.
• Collaborate with engineering teams to identify and address technical debt, performance bottlenecks, and operational inefficiencies.
• Ensure solutions meet agreed Non-Functional Requirements including performance, scalability, resilience, security, reliability, and operational readiness.
• Partner with Architects and Engineering teams to evaluate new technologies, validate architectural approaches through prototypes, and drive continuous technical improvement.
• Collaborate across Web, Commerce, Identity, Loyalty, and adjacent platform teams to ensure successful end-to-end delivery of customer experiences.

Requirements

• Extensive experience in Technical Leadership, Lead Engineering, Principal Engineer, or similar senior software engineering roles within large-scale digital consumer ecosystems.
• Strong expertise delivering digital commerce solutions, including customer journeys, catalogue management, promotions, pricing, cart, checkout, order management, and integration with downstream systems.
• Deep understanding of modern frontend engineering, including headless, composable, API-first, and cloud-native implementation approaches.
• Proven experience leading engineering teams delivering large-scale consumer-facing web and digital commerce platforms.
• Strong hands-on experience designing and implementing solutions across multiple products, teams, and technical domains.
• Experience working closely with Solution Architects to translate architecture into successful production implementations.
• Strong understanding of software engineering practices, including CI/CD, automated testing, quality engineering, DevOps, observability, and site reliability principles.
• Experience balancing functional requirements with performance, scalability, reliability, security, maintainability, and operational considerations.
• Demonstrated ability to mentor engineers, lead technical discussions, conduct design reviews, and influence technical decisions.
• Experience supporting production-critical systems and driving operational excellence across engineering teams.
• Experience working in Agile, Product-Centric, and DevOps delivery models.

Preferred Qualifications

• Strong experience with modern CMS and Digital Experience Platforms, preferably Adobe Experience Manager (AEM).
• Deep expertise in React, Next.js, Node.js, TypeScript, and modern frontend engineering practices.
• Experience with SAP Commerce (Hybris), including headless and composable commerce implementations.
• Experience implementing solutions involving Customer Identity and Access Management (CIAM) platforms and customer authentication journeys.
• Experience integrating Loyalty, Personalization, Customer Data, and Engagement platforms.
• Experience with public cloud platforms, preferably AWS, and cloud-native application development.
• Experience supporting multi-market or multi-country commerce implementations.
• Experience with digital analytics, experimentation, monitoring, and performance optimization.
• Experience building engineering standards, reusable frameworks, shared components, and technical accelerators.