Manager, Systems Engineering

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. The Build and Automation team is a critical part of Salesforce's infrastructure engineering organization, responsible for coordinating and securing build activities in restricted environments.

About the role

The Manager of Systems Engineering will serve as the key liaison between build engineers and commercial service teams, driving compliance, automation, and operational excellence in classified environments.

Responsibilities

• Coordinate build activities in restricted regions, serving as the liaison between build engineers and the commercial service teams that own and operate services.
• Collaborate with technical staff to resolve complex issues, drive Root Cause Analyses (RCAs), and transition findings to the Global Solutions team.
• Automate the detection and resolution of recurring build issues, and identify new opportunities to improve processes within the restricted environment.
• Ensure all work aligns with internal compliance policies and prepare or assist with technical proposals for new work opportunities.

Requirements

• Active Top Secret/Sensitive Compartmented Information (TS/SCI) clearance with polygraph required.
• 2+ years of proven experience managing a team of developers or engineers in a restricted environment.
• Systems engineering experience in enterprise-scale internet service engineering or a related support role.
• U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Qualifications

• Bachelor of Science (BS) or higher degree in Computer Science plus relevant job-related experience.
• Expertise in Kubernetes-based deployments and development.
• Hands-on experience configuring and running Amazon Web Services (AWS) using the Command Line Interface (CLI) / Software Development Kits (SDKs).
• Experience within both the Intelligence Community (IC) and Department of Defense (DOD) environments, and with distributed systems at scale.

Benefits

Salesforce offers a variety of benefits to help you live well including:

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and an employee stock purchasing program

More details about company benefits can be found at Salesforce Benefits.