Manager (System Implementation & Operational Support) / Bilingual Japanese

Major global system integrator seeking a Manager for system implementation and operational support to lead SAP application projects, including implementation, operation, maintenance, and improvement. The role involves analyzing user requirements, translating them into practical system solutions, and managing project timelines, risks, vendors, and internal teams.

About the role

The Manager, System Implementation & Operational Support will join the Enterprise Solutions team in New York, leading team members in analyzing, creating, modifying, and maintaining application systems to meet client and user needs. The position oversees end-to-end SAP application operations to ensure system stability, continuous improvement, and alignment with business objectives.

The company provides IT consulting, digital transformation, data analytics, AI solutions, ERP selection and implementation, cloud, network and security solutions, IT outsourcing, financial industry IT services, and new technology research, serving as a strategic technology partner to clients.

Responsibilities

• Lead system implementation and application support projects.
• Manage team members involved in software requirements analysis, system modification, maintenance, and troubleshooting.
• Oversee SAP application implementation and operational support.
• Manage end-to-end SAP application operations to ensure system stability and performance.
• Analyze client and user requirements and translate them into practical system solutions.
• Coordinate with internal teams, external vendors, clients, upper management, and overseas system operation teams.
• Manage project timelines, deliverables, issues, risks, and communication.
• Work with non-Japanese vendors and external partners to ensure successful project execution.
• Support continuous improvement of application systems and operational processes.
• Troubleshoot system issues and coordinate timely resolution.
• Ensure system operations align with client business objectives.

Requirements

• Minimum 10 years of experience in SAP system application implementation or SAP system application operations.
• Project management experience.
• Experience managing non-Japanese vendors.
• Understanding of SDLC (Software Development Life Cycle).
• Understanding of ITIL (Information Technology Infrastructure Library).
• Strong analytical skills in requirements analysis, maintenance, and troubleshooting.
• Strong leadership, communication, problem-solving, critical thinking, and negotiation skills.
• Ability to work effectively with clients, team members, vendors, and management.
• Ability to work both independently and as part of a team.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• SAP Certified Application Associate with ERP Certification preferred.
• Strong English communication skills required.
• Strong Japanese communication skills required to work with overseas teams.

Pay

Annual salary range: $100,000 to $130,000. Starting salary will depend on job-related factors, including qualifications, work experience, training, education, and skill level.