Manager - Surveillance

Responsibilities

• Ensure consistent high-quality service to all team members and guests.
• Set and maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
• Communicate and implement departmental policies and procedures in accordance with the Company President, the General Manager, and internal controls.
• Maintains surveillance of premises to detect crimes or disturbances, using closed circuit television monitors, and notify authorities if needed.
• Completes surveillance reports and investigations for the gaming commission.
• Maintains monitoring of staff to ensure all gaming regulations and reports are followed.
• Reviews casino and surveillance room activities and performance with the Company President and the General Manager.
• Meets with other management staff as necessary.
• Supervises, trains, and develops the Surveillance department staff.
• Develops and manages the departmental budget, including capital expenditure.
• Maintains staffing levels to ensure budgetary compliance.
• Completes all government reporting.
• Ability to understand and use casino tracking programs. Use computers to complete reports, look up player information, lookup table information, and comp issues.

Requirements

• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Interacts well with others and be a positive influence on team member morale.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Qualifications

• Five to Seven years of experience performing and managing duties of slot department personnel, or equivalent work experience.
• Gaming industry experience is required.
• Excellent guest service skills to effectively deal with guests.

Skills

• Excellent teamwork, interpersonal, guest service, written and verbal communication skills.
• Able to manage multiple priorities in a fast-paced environment.

Benefits

• Competitive Salary with annual performance reviews.
• Comprehensive health coverage plan that includes medical, dental, and vision.
• 401(k) / Company match.
• Access Perks and Childcare discounts.