Manager, Supply Chain Logistics & Warehouse

About the role

Functional Area: Supply Chain Management (SCM) | Career Stream: Logistics (LOG) | Role: Manager 2 (MG2) | Job Code: MG2-SCM-LWAR | Job Level: Level 10 | Direct/Indirect: Indirect

The 3PL Day Operations Manager reports directly to the 3PL Operations Manager and is responsible for the direct tactical oversight of our contracted Third-Party Logistics (3PL) partner during their assigned shift. This role serves as the on-the-floor point of contact to ensure the 3PL vendor executes daily operational plans, meets hourly throughput targets, and maintains strict adherence to quality and safety standards. The Supervisor monitors real-time shift performance, addresses immediate operational bottlenecks, and ensures accurate data capturing to support long-term vendor management strategies.

Responsibilities

• Shift Handover & Alignment: Lead shift kickoff meetings with 3PL floor leads to pass down volume expectations, special processing instructions, carrier arrival schedules, and key focus areas for the shift.
• Real-Time Floor Monitoring: Spend 70–80% of the shift on the warehouse floor actively observing 3PL labor, monitoring dock activity, verifying picking/packing pace, and resolving immediate operational bottlenecks.
• Systems & Workflow Auditing: Monitor real-time WMS order queues, ensuring orders move smoothly from drop to shipment and identifying stuck or delayed orders before cut-off deadlines.
• Quality & Safety Audits: Conduct random daily quality checks on outbound shipments (correct packaging, labeling, and palletization) and ensure 3PL staff are adhering to facility safety protocols (PPE, equipment operation, clear aisles).
• Dock & Freight Verification: Oversee daily inbound dock-to-stock timing and outbound staging areas, ensuring freight is accurately scanned, loaded, and driver sign-offs (BOLs) are properly executed.
• Shift Reporting & Documentation: Complete a comprehensive end-of-shift report capturing completed throughput vs. targets, backlogs, labor hours, safety incidents, and open issues to hand off to the incoming supervisor and 3PL Operations Manager.

Skills

• Shift Performance Monitoring: Ability to track real-time operational workflows (receiving, picking, packing, shipping) against daily targets and identify immediate bottlenecks.
• Tactical Communication: Excellent verbal and written communication skills to deliver clear shift handoffs, handle real-time escalations, and direct 3PL floor leadership effectively.
• Problem-Solving & Agility: Strong troubleshooting skills to resolve immediate system mismatches, inventory discrepancies, or operational delays during production hours.
• Inventory Control Basics: Knowledge of inventory practices, including cycle counting support, dock-to-stock metrics, and basic system reconciliation between company ERP and 3PL WMS.
• Safety & Compliance: A thorough understanding of OSHA guidelines, warehouse safety protocols, and standard operating procedures (SOPs).

Requirements

• Active Floor Presence: Ability to walk, stand, and navigate active warehouse floors for the majority of the assigned shift to observe operations and perform physical audits.
• Physical Maneuvering: Occasional bending, reaching, and lifting of light objects (up to 25 lbs) during inventory verifications or quality inspections.
• Environment Resilience: Capability to work comfortably throughout the shift in a dynamic warehouse environment subject to seasonal temperature variations, dust, and continuous noise from material handling equipment.
• Schedule Flexibility: Willingness to work the designated hours of the assigned shift, including potential overtime or schedule adjustments during peak seasonal volume surges.
• Warehouse Leadership: 3+ years of experience in warehousing, fulfillment, or logistics operations, with at least 1–2 years in a team lead, coordinator, or supervisory capacity.
• 3PL Interaction: Previous experience working within or alongside a 3PL-operated environment is highly preferred.
• System Familiarity: Practical, daily experience utilizing Warehouse Management Systems (WMS) and RF scanning equipment to track inventory and labor productivity.

Qualifications

• Required: High School Diploma or equivalent combined with robust, relevant floor leadership experience.
• Preferred: Associate or Bachelor's degree in Logistics, Supply Chain Management, Business Operations, or a related field.
• Preferred Certifications: Forklift safety certification, First Aid/CPR certification, or introductory training in Lean/5S principles.