Manager, Supplier Shared Services

Ocean Spray is a farmer-owned co-op where everyone rolls up their sleeves to get the job done. We’re a team of farmers, thinkers, creators, and doers, making our own way since three maverick farmers started it all.

About the role

The Manager, Supplier Shared Services leads the day-to-day operations of the Supplier Shared Services function, with primary responsibility for Accounts Payable, Employee Expenses, and Source-to-Pay processes. This role oversees a fully offshore Shared Services team operating within a Business Process Outsourcing (BPO) model and is accountable for delivering efficient, compliant, and high-quality financial operations that support business objectives. Reporting to the Sr Manager, Shared Services, this position partners strategically with Procurement, Treasury, Accounting, Tax, and business stakeholders to ensure timely processing of invoices, payments, and T&E reimbursements, strong internal controls, and exceptional service delivery.

The role drives continuous improvement, standardization, automation, and operational excellence initiatives that enhance efficiency, reduce risk, and support working capital objectives.

Responsibilities

• Lead, develop, and manage a fully offshore Financial Shared Services team, ensuring service levels, performance metrics, and operational objectives are achieved.
• Oversee end-to-end accounts payable operations, including timely and accurate processing of invoices, payments, supplier inquiries, and exception management.
• Partner closely with Procurement, Treasury, Accounting, Tax, Internal Controls, and business stakeholders to ensure seamless execution of Source-to-Pay processes.
• Establish and maintain robust internal controls, policies, and procedures across disbursement and employee expense processes.
• Monitor and manage service delivery performance through KPIs, SLAs, and operational metrics (e.g., invoice cycle time, payment timeliness, match exception rates, aged invoices, and first-pass resolution rates).
• Resolve complex vendor, payment, and stakeholder issues while ensuring a high level of customer service.
• Drive continuous improvement initiatives focused on process standardization, automation, simplification, and operational efficiency.
• Support working capital objectives through close partnership with Treasury and Procurement, optimizing payment strategies while maintaining strong supplier relationships.
• Oversee employee expense reimbursement processes, ensuring compliance with company policies and timely processing of submissions.
• Ensure compliance with regulatory requirements related to supplier payments, tax reporting, and unclaimed property.
• Support month-end, quarter-end, and year-end close activities to ensure accurate financial reporting and timely completion of accounting requirements, including variance analysis.
• Prepare and communicate periodic reporting and insights to business leaders regarding payable trends, cash flow impacts, and opportunities for operational improvement.
• Support audit activities by providing documentation, responding to inquiries, and maintaining a strong internal control environment.
• Collaborate with IT, finance, and business teams to implement system enhancements and process improvements across the Source-to-Pay landscape.
• Ensure service delivery models and operating procedures scale effectively to support organizational growth and evolving business requirements.

Requirements

• Proven experience leading Financial Shared Services, Accounts Payable, Source-to-Pay, or Procure-to-Pay functions.
• Comprehensive understanding of end-to-end Source-to-Pay processes, including invoice processing, payment execution, employee expenses, and controls.
• Strong knowledge of internal controls, compliance requirements, risk management principles, and governance within the Accounts Payable process.
• Experience establishing, monitoring, and reporting operational KPIs, SLAs, or working capital performance metrics.
• Demonstrated ability driving process improvement, standardization, automation, or operational excellence initiatives.
• Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Ability to build effective partnerships and influence stakeholders across Finance, Procurement, Treasury, Tax, Internal Controls, and business leadership teams.
• Advanced proficiency in Microsoft Excel and proven ability to manage and analyze large volumes of data.
• Experience with ERP systems including SAP S/4HANA.
• Strong verbal and written communication skills with the ability to communicate effectively across all organizational levels.
• Ability to manage multiple priorities and lead teams in a dynamic, evolving, and continuously improving environment.
• Self-motivated, results-oriented leader with strong organizational skills and attention to detail.
• Ability to quickly learn new technologies, processes, and business requirements.

Qualifications

• Bachelor’s or University Degree (Required).
• Master’s Degree (Preferred).
• At least 5 years of relevant experience.
• Preferred experience supporting large-scale global Shared Services or business process outsourcing (BPO) organizations, including management of offshore or global service delivery teams.
• Knowledge of Ariba, Ivalua, Readsoft, Travel Bank, Sovos, or similar platforms.
• Experience with workflow automation, AI, or other digital transformation tools.
• Professional certifications such as CPA, CMA, CTP, PMP, Lean Six Sigma, or equivalent.

Pay

Annual salary range: $87,400 - $109,300. The base salary range serves as a guideline; actual offers may vary based on skills, experience, and other factors. Certain positions may be eligible for short-term and long-term incentive rewards.

Benefits

• Complete insurance package starting on Day 1, including health, dental, and vision insurance.
• Health savings account and flexible spending account.
• Life and accident insurance.
• Employee assistance program with telehealth services and 1:1 health coaching.
• Supportive benefits for all life stages, including 401(k) with up to 6% company matching and potential discretionary match.
• Short-term incentive/performance bonuses.
• Flexible scheduling options.
• Vacation pay (up to three weeks, pro-rated for the first year) and holiday pay for 12 holidays.
• Career development and growth opportunities, including tuition/education assistance, LinkedIn Learning access, and scholarship programs for children of employees.
• Parental leave, adoption assistance, and bereavement leave.
• Up to $300 fitness reimbursement and up to $300 massage reimbursement.
• Employee appreciation events, discounts, and charitable giving programs.
• Bright Horizons Family Solutions (back-up care, tutoring, etc.).

About Ocean Spray

Ocean Spray is a cooperative owned by 700 family farmers who grow the superfruit in our products. We create innovative products to delight consumers and grow the brand, connecting farms to families for a better life. Our values reflect our grower mindset, focus on sustainable results, integrity, and inclusive teamwork.