Manager, Success and Completion
About the role
At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration. Through our One LSC Philosophy, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.
Lone Star College-CyFair, located in suburban northwest Houston at 9191 Barker Cypress Road, Cypress, TX 77433, serves 100,000+ students and offers more than 200 degrees and certification programs, including unique offerings in fire science technology, logistics management, and sonography. The college opened its award-winning campus in 2003 and has experienced record growth, providing a state‑of‑the‑art technology environment with active, collaborative learning.
The Manager, Success and Completion – CyFair manages the Records department office to ensure the productivity of staff involved in student records, graduation, transcript evaluation, enrollment verification, prior learning assessments, state reporting, and Commencement. The Manager ensures compliance with college, state, and federal laws related to student records and maintains data for campus administrators.
Responsibilities
- Supervises team of full-time and part-time Records Specialists and ensures staff is productive and completes work related to student success and other goals of the campus
- Creates processes and guides staff in identifying students nearing degree completion.
- Oversees the assessment and analysis of completion data, student records, and transcripts, and identifies opportunities for continuous improvement in transcript evaluation and records management
- Oversees dual credit registration processes and related communications with high school counselors to support accurate and timely student registration
- Process graduation applications for degree completion
- Supervise student outreach through departmental emails and phone
- Monitor departmental budget and staff payroll
- Attend departmental, campus, and system meetings; Facilitate the weekly Advising and Records meeting
- Develop training related to Records functions and provide information to campus staff; Train staff and provide professional development
- Reconcile state reporting and demographic errors
- Assist internal and external customers with Records inquiries
- Responsible for other reasonable, related duties as assigned