Manager, Completion and Success

Purpose and Scope

The Manager, Success and Completion at CyFair manages the Records department office to ensure the productivity of staff involved in student records, graduation, transcript evaluation, enrollment verification, prior learning assessments, state reporting, and Commencement. The Manager ensures compliance with college, state, and federal laws related to student records. The Manager maintains data for the campus administrators.

Essential Job Functions

• Supervises team of full-time and part-time Records Specialists and ensures staff is productive and completes work related to student success and other goals of the campus
• Creates processes and guides staff in identifying students nearing degree completion
• Oversees the assessment and analysis of completion data, student records, and transcripts, and identifies opportunities for continuous improvement in transcript evaluation and records management
• Oversees dual credit registration processes and related communications with high school counselors to support accurate and timely student registration
• Process graduation applications for degree completion
• Supervise student outreach through departmental emails and phone
• Monitor departmental budget and staff payroll
• Attend departmental, campus, and system meetings; Facilitate the weekly Advising and Records meeting
• Develop training related to Records functions and provide information to campus staff; Train staff and provide professional development
• Reconcile state reporting and demographic errors
• Assist internal and external customers with Records inquiries
• Responsible for other reasonable, related duties as assigned

Knowledge, Skills, and Abilities

• Ability to meet specific deadlines on a daily basis
• Excellent written and verbal communication skills
• Excellent interpersonal and facilitation skills
• Ability to work in a diverse College setting
• Excellent problem-solving abilities
• Ability to analyze data and set priorities based on data

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Work Schedule and Conditions

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

Required Qualifications

• Bachelor's degree and at least 3 years of experience, or an equivalent combination of education and experience

Preferred Qualifications

• Master's degree

Salary

Hiring salary range is $54,528 - $62,708. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer.

Benefits

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.