Manager, Student Accounts - Private Debt & Collections

Key Responsibilities

• Manage institutional loan portfolios and delinquent student accounts.
• Develop and implement collection and recovery strategies.
• Monitor portfolio performance and key metrics, including collection rates and delinquency trends.
• Oversee relationships with third-party collection agencies and vendors.
• Approve payment plans, settlements, and hardship accommodations within established guidelines.

Compliance & Reporting

• Ensure compliance with applicable federal and state regulations, including FDCPA, FCRA, FERPA, and higher education requirements.
• Monitor collection practices and conduct periodic audits.
• Prepare executive reports on portfolio performance, recovery trends, and risk exposure.
• Support regulatory reviews and audits as needed.

Collaboration & Leadership

• Partner with Financial Aid, Registrar, Academic Affairs, Legal, and other departments to support student account resolution efforts.
• Identify opportunities to improve processes, technology, and the student experience.
• Provide leadership and oversight for student accounts and collections operations.