Manager, Strategy & Operations, DoorDash for Business

About The Team

DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work.

About The Role

You will play a critical role in shaping how DoorDash for Business builds its large order fleet, delivery model, and identify new product opportunities to improve our logistics model for these large, complex orders. You will own the strategy for dropoff quality and experience; which is critical to expanding the recurring group order use cases. In addition, you will help identify and evaluate net-new product opportunities that can unlock future growth. This includes sizing opportunities, understanding customer pain points, validating demand, and partnering with Product, Marketing, Sales, Customer Success, Analytics, and Finance to determine where DoorDash for Business should invest.

Reporting

You will work closely with operators, field teams, product and other teams to make your vision a reality. You’re Excited About This Opportunity Because You Will… Strategize - Understand the needs of our clients, prioritize those needs by impact, and create solutions with cross-functional partners. Operate - Get to the lowest level of detail, and scale. You will work directly with internal and external partners to execute on your short & long-term plans; you are a cross functional success enabler and an excellent operator. Build – Develop and lead 0 to 1 opportunities, creating the roadmap for future large order growth opportunities to help us determine where to invest our resources to achieve desired outcomes. Collaborate – Value partnerships, and excel at working across Marketing, Operations, Product, Sales, Engineering, and develop new products and services for our clients. Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t always be playbooks or templates; instead you will create them. Analyze – Leverage data whenever possible to inform your hypothesis and align cross functional partners.

Requirements

• 6+ years of experience in strategy and operations, commercial management, operations, or consulting; direct management experience, high-growth startup (scaling a business from 0 - 1) experience is preferred
• A proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
• An excellent analytical thinker who can deliver actionable recommendations out of complex datasets; intermediate SQL experience strongly preferred
• A customer obsessed - whether that is our clients, merchants or dashers and comfort talking / working with people from all walks of life
• Unafraid of ambiguity. You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.

Qualifications

• Highest degree in relevant field or equivalent practical experience
• Experience in a similar role or function
• Strong communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Proven ability to drive strategic initiatives

Skills

• Strategic thinking and problem-solving
• Customer relationship management
• Data analysis and interpretation
• Collaborative leadership
• Project management

Benefits

We offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act).

We also offer medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.