Manager, Strategic Services

About the role

For our client, we are seeking a Manager Strategic Services to join the team of a leader in the Enterprise Technology space. This role will lead technical initiatives focused on scalable systems, platform reliability, and meaningful business transformation. You will work across engineering, product, operations, and business stakeholders to translate complex requirements into practical technology solutions. The position offers the opportunity to influence architecture, execution quality, and the technology capabilities that enable long-term growth within a technology-driven environment.

Responsibilities

• Ensure success and continuous value for enterprise customers using Resident Consultant services
• Develop and implement long-term strategies for the consultant team
• Recruit and mentor future Resident Consultants at the company
• Keep executive leadership updated on team progress and advocate for necessary changes
• Lead by example and actively engage with daily challenges
• Promote and embed company culture and values throughout the team
• Build and maintain a diverse, high-performing team

Qualifications

• 8+ years in Customer Success, account management, or consulting
• 3+ years in management positions with hiring experience
• Experience managing $1M+ ACV customer accounts
• Background in Enterprise SaaS solutions
• Strong executive communication capabilities for VP+ level interactions
• Proven track record of building trust across diverse stakeholder groups
• Bachelor's degree from a 4-year institution

Benefits

• Flexible, employee-led remote work model
• Professional development stipend for career growth
• Comprehensive health benefits and parental leave policies
• Employee stock options to share in company growth
• Opportunities for significant above-market compensation based on performance

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $101,420 – $136,363 annually