Manager, Strategic Consulting

About the role

As a strategic loyalty advisor at Kobie Marketing, you will lead and deliver cutting-edge loyalty consulting, strategy, and program design. Your goal will be to maximize consumers’ emotional connection throughout their customer lifecycle and deliver enterprise value for our clients.

Responsibilities

• Support the design, evolution, and optimization of loyalty, retention, or engagement programs that align with client goals.
• Partner with cross-functional Kobie teams to inform and execute strategic client roadmaps.
• Contribute actionable recommendations and loyalty strategies that align with clients’ business objectives and customer needs.
• Analyze research and performance data to create briefs, playbooks, and learning agendas that guide CX, communications, and technology execution.
• Craft clear, data-driven narratives for internal and external audiences.
• Contribute thought leadership by staying on top of industry trends and best practices, contributing to internal frameworks and external POV’s.
• Manage workstreams by overseeing scope, deliverables, and timelines for individual projects or workstreams, ensuring quality and timeliness.

Requirements

• 5-8 years of experience in loyalty, CRM, customer engagement, or marketing strategy (agency or client-side).
• Experience across at least two verticals (e.g., retail, travel, financial services, entertainment, telecom).
• A strong understanding of loyalty mechanics (earn/burn, liability, personalization, lifecycle marketing, CX).
• The ability to frame insights into defensible recommendations and build trusted client relationships.
• Comfort interpreting complex data and crafting clear, persuasive narratives.
• The ability to manage time, priorities, and resources to deliver high-quality work aligned to client and project goals.
• The grit to handle challenging assignments with focus and resilience, seeking input when needed and learning from setbacks.
• The ability to communicate data-driven insights clearly and collaborate to move ideas forward with a team-first mindset.
• The curiosity to seek opportunities to learn, listen actively, and apply feedback to improve outcomes.
• The savvy to use critical thinking to simplify complexity and deliver practical solutions in fast-paced environments.

Qualifications

• A Bachelor’s degree is required.
• Prior exposure to global, multi-brand, or paid loyalty programs is preferred.

Skills

• Loyalty Program Experience
• Cross-Industry Perspective
• Loyalty Marketer Mindset
• Strategic & Consultative Thinking
• Analytical & Storytelling Skills
• Results-Oriented
• Grit
• Influence
• Curiosity
• Savvy
• Inclusion

Benefits

Discover more about our perks and benefits here.

Pay

We offer competitive compensation packages tailored to each role and candidate.

Schedule

We offer flexible work arrangements to accommodate your needs.