Manager - Strategic Business Operations - Full Time 8 Hour Days (Exempt)

About the role

The Manager, Strategic Business Operations serves as a strategic partner to hospital leadership in advancing organizational growth, operational performance, financial sustainability, and service line development. This role combines healthcare analytics, business planning, physician engagement, operational improvement, and project management to identify opportunities for volume growth, margin improvement, resource optimization, and enhanced patient access.

Responsibilities

• Serves as project manager for strategic initiatives, program launches, and organizational priorities. Coordinates multidisciplinary teams and facilitates project planning, implementation, monitoring, and reporting.
• Supports physician engagement initiatives related to service line growth and operational improvement. Assists with physician outreach, referral development, and strategic partnership activities.
• Facilitates collaboration between physicians, hospital leadership, and operational teams.
• Develops service line growth strategies aligned with organizational priorities. Evaluates market opportunities, referral patterns, competitive trends, and community needs.
• Supports physician recruitment, onboarding, and program development initiatives.
• Conducts service line profitability analyses and evaluates contribution margin performance. Partners with Finance to assess procedural costs, reimbursement trends, labor utilization, supply expenses, and financial opportunities.
• Develops financial models and business cases for capital investments, new technology, staffing requests, and program expansion.
• Supports annual operating and capital planning processes.
• Supports value analysis initiatives and evaluates opportunities for supply, equipment, and procedural standardization. Performs quantitative and qualitative analysis of new technologies, products, and clinical programs.
• Collaborates with Supply Chain, Finance, and operational leaders to identify utilization improvement opportunities.
• Evaluates procedural variation and opportunities to improve efficiency while maintaining quality outcomes.
• Supports strategic planning initiatives. Develops business cases and growth strategies for new and existing programs.
• Identifies opportunities to expand access, improve market position, and increase service utilization.

Requirements

• Bachelor’s Degree
• Prefers Master’s degree with emphasis in business and healthcare (e.g. MBA, MHA, MHSA, MPH)
• 5+ years progressive experience in healthcare administration, healthcare consulting strategy, service line management, performance improvement, finance, business operations or related healthcare leadership roles.
• Experience developing business cases, financial analysis, physician engagement strategies, and program development.
• Experience analyzing operational, financial and clinical performance data and translating findings into actionable recommendations.
• Experience leading cross functional projects involving clinical operational and administrative stakeholders.
• Ability to manage complex projects to meet partnership goals and objectives while maintaining scope, preferably below budget and ahead of schedule.
• Proven problem solving skills from problem assessment to solution selection.
• Excellent verbal, written and presentation skills.
• Strong client relationship management and customer service skills.
• Ability to coordinate diverse, cross-functional teams so that all individuals and teams work in concert to meet partnership objectives.
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• Strong analytical thinking and problem solving skills.
• Proficient with Microsoft Office suite & web browser applications.
• Team player with history of collaboration, who has the ability to work independently.

Qualifications

• Master’s Degree preferred
• Experience in healthcare administration, healthcare consulting strategy, service line management, performance improvement, finance, business operations or related healthcare leadership roles.
• Experience in developing business cases, financial analysis, physician engagement strategies, and program development.
• Experience in analyzing operational, financial and clinical performance data and translating findings into actionable recommendations.
• Experience in leading cross-functional projects involving clinical operational and administrative stakeholders.
• Ability to manage complex projects to meet partnership goals and objectives while maintaining scope, preferably below budget and ahead of schedule.
• Proven problem-solving skills from problem assessment to solution selection.
• Excellent verbal, written, and presentation skills.
• Strong client relationship management and customer service skills.
• Ability to coordinate diverse, cross-functional teams so that all individuals and teams work in concert to meet partnership objectives.
• Ability to demonstrate critical thinking, providing options and recommendations relating to resolving issues, mitigating risks, and resolving escalated items.
• Strong analytical thinking and problem-solving skills.
• Proficient with Microsoft Office suite & web browser applications.
• Team player with history of collaboration, who has the ability to work independently.

Pay

The annual base salary range for this position is $114,000.00 - $150,000.00.