Manager, Strategic Account Management - Sporting Goods

Key Responsibilities

• Full accountability for a book of high-volume, enterprise sellers
• Develop and execute joint business plans with sellers, including assortment expansion, seasonal strategies, promotional calendars, and growth roadmaps
• Drive catalog and assortment strategy; lead sellers in improving listing quality — content, attributes, imagery, pricing, inventory, reviews — to enhance discoverability and conversion
• Oversee operational readiness and compliance: track inventory health, fulfillment readiness, shipping and return logistics, and adoption of seller/fulfillment services
• Monitor performance metrics and business health: GMV, conversion, in-stock rate, fulfillment metrics, customer feedback; perform deep-dive analyses and lead corrective or growth initiatives
• Act as seller advocate internally: build strong relationships with seller leadership; collaborate with internal stakeholders (merchandising, operations, supply chain, product, marketing) to resolve issues, influence tools and processes, and support seller growth
• Promote and drive seller adoption of Marketplace programs (fulfillment services, promotional events, marketing support) and align seller activities with Marketplace-wide seasonal or category initiatives
• Work autonomously with high ownership and accountability; manage complex accounts in a dynamic, fast-paced, cross-functional environment

Required Qualifications / Attributes

• 5+ years of experience in e-commerce / marketplace account management / omni-channel merchandising / vendor management
• Demonstrated success in managing large, multi-category catalogs with measurable performance improvements
• Strong merchandising and catalog management skills; deep understanding of assortment strategy, content optimization, pricing, and catalog hygiene
• Operational expertise: inventory management, fulfillment, logistics, supply-chain processes, seller services
• Excellent cross-functional collaboration, stakeholder management, and seller relationship-building skills
• Data-driven with strong analytical capabilities; proficiency with spreadsheet tools (Excel/Sheets), BI tools, and comfort presenting performance analyses and business plans
• Proactive, results-oriented, with strong ownership mentality; adaptable and able to manage multiple priorities under minimal supervision
• Strong communication and negotiation skills; ability to influence internal stakeholders and external seller leadership

Preferred Qualifications / Advantageous Experience

• Experience working with enterprise/multi-category sellers across diverse categories (Apparel, Home, Hardlines, Seasonal, Consumables, etc.)
• Proven track record of improving large seller catalogs, driving GMV growth, conversion improvement, and operational efficiencies
• Experience in leading strategic initiatives, influencing cross-functional teams, and shaping seller growth roadmaps
• Familiarity with marketplace seller tools and services (fulfillment, logistics, marketing/promotions) and ability to drive adoption

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Additional Compensation

• Annual or quarterly performance bonuses
• Stock for certain positions

Location and Salary Range

Minimum Qualifications: Bachelor's degree in engineering, information technology, business, marketing and sales, healthcare, or related area and 2 years' experience in business management, marketing and sales, healthcare, omni channel merchandising, or related area.

Preferred Qualifications: Master's degree in business, marketing and sales, healthcare, or related area, leading cross-functional teams.

Minimum Annual Salary Range: $80,000.00 - $155,000.00 (Bentonville, AR)

Minimum Annual Salary Range: $104,000.00 - $202,000.00 (San Bruno, CA)