Manager - Spa

Responsibilities

• Provide leadership and direction to the spa team members, including regular meetings and performance reviews.
• Ensure equipment is well-maintained and in good working order.
• Manage inventory effectively to meet the needs of guests and control expenses.
• Execute established opening and closing procedures for all areas of the spa.
• Monitor staffing levels and schedule staff and client appointments for maximum revenue generation.
• Anticipate and meet customer needs in the best possible way.
• Enforce staff discipline and performance improvement through the Staff Relations process.
• Implement and monitor training to maintain service standards and adhere to company and spa policies and procedures.
• Assist the Spa Director with any requested tasks.

Qualifications

• Previous experience in spa management or a similar role.
• Strong leadership and communication skills.
• Knowledge of spa operations, including staffing, scheduling, procurement, and revenue management.
• Familiarity with safety training and procedures.
• Ability to handle difficult situations with diplomacy and a positive attitude.
• Demonstrated ability to create a motivating environment for team members.
• Professional appearance and demeanor at all times.