Manager, Solutions Support Engineering - East

SUMMARY

As a Solutions Support Engineer Manager, you will be a part of a global team responsible for providing an outstanding technical support experience. In this role, you will manage a technical team of highly skilled engineers and help enable them solve technical problems for customers with a mix of debugging, networking, system administration, and updating documentation.

WHAT YOU’LL DO

• Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product
• Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports
• Ensure successful training and onboarding of new hires
• Guide the team through technical-training and additional learning and development needs
• Drive projects or initiatives to improve team productivity, process or procedure
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary
• Create, maintain, and coordinate incident management requests to product or engineering
• Design and implement solutions that scale the support offering through automations
• Coordinate with Customer Success Managers to address any technical issues impacting a customer's success
• Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

WHAT YOU’LL BRING

• Technical Leadership: 1+ years managing external technical support teams in a SAAS environment while serving as the hands-on, ultimate escalation anchor.
• AI & Automation: Track record of writing scripts or building tools using AI APIs to automate operational workflows.
• Cloud Infrastructure: 5+ years of hands-on experience deploying and maintaining AWS, Azure, or GCP infrastructure.
• Kubernetes & Virtualization: Direct experience configuring and troubleshooting Kubernetes clusters and virtualized environments.
• Security & Monitoring: Practical experience managing hybrid-cloud identity, security protocols, and monitoring/logging pipelines.

COMPENSATION + BENEFITS

Compensation for this full-time position includes base salary + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

The US base salary range for this full-time position is listed below.

Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.