Manager, Solution Sales, Service Collection

This role supports revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes in a technology-driven environment.

Responsibilities

• Lead and develop a team of experienced enterprise solution sellers, exceeding quarterly and annual bookings and OKR targets.
• Execute strategic business plans that drive Land & Expand motions for JSM across Enterprise and Strategic customer segments.
• Own recruiting, coaching, and performance management of Service Collection SSEs, building a high-performing, accountable team.
• Establish team objectives, policies, and KR plans, managing allocated resources.
• Handle advanced negotiations at the customer and partner level.
• Build and promote strong, long-lasting customer relationships, leveraging deep understanding of customer perspectives.
• Distill and define customer-centric strategies for the team aligning with company objectives.

Requirements

• 15+ years of enterprise sales experience in cloud-based software/solutions, deep expertise in ITSM/ESM/Service Management (ServiceNow, BMC, Ivanti, Freshworks, or similar).
• 6+ years as a sales manager, proven record of meeting/exceeding targets.
• Demonstrated ability to lead complex, multi-threaded Enterprise deals and coach teams through major obstacles.
• Experience displacing legacy ITSM vendors with modern cloud solutions.
• Strong executive presence for building CIO/CTO/VP IT relationships.
• Experience working in a matrixed, overlay sales model with Account Executives and Channel Partners.
• Strong collaboration skills, thriving in a team-selling environment.

Qualifications

• Preferred BS/MS degree in business, IT, or related field.

Benefits

• Health and wellbeing resources.
• Paid volunteer days.
• Wide range of perks and benefits to support employees and their families.
• Resources to help engage with the local community.

Pay

$198,000 – $279,000 annually.

Location: Remote - US based candidates only, no visa sponsorship available.