Manager, Software Engineering Management - ITAM

About the role

This hands-on leadership role will set technical direction, drive execution of key initiatives such as license compliance and optimization, telemetry improvements, and innovative features like machine learning for contract analysis and AI-driven customer experiences. You will oversee engineering operations, ensure product quality and scalability, and foster collaboration across global teams, including close partnership with the IDC team to deliver 24x7 customer support.

Responsibilities

• Manage product development activities and oversee end-to-end engineering deliverables.
• Manage and build a team of engineers by identifying individual strengths, providing career development, and proactively elevating engineers.
• Work with product management, design, support, quality, and other dev teams to create high-quality solutions.
• Manage daily activities and lead monthly release cycles with product management, providing technical feedback to maintain delivery velocity, ensuring engineering excellence and code quality.
• Drive continuous improvement and innovation initiatives by identifying proof-of-concept opportunities, integrating AI-enabled engineering workflows, including designing testing strategies, driving test automation to enhance reliability, performance, and scalability of products and services.
• Solve ambiguous problems and fast-changing priorities by providing clear direction to the team by fostering collaboration and applying structured decision-making.
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering and quality team.
• Partner with cross-functional teams and stakeholders to align priorities, communicate issues, and utilize best practices.
• Partner with the India engineering team to coordinate across time zones, deliver continuous 24x7 product support, and maintain alignment between US and India-based engineering workflows.
• Evaluate technical feasibility of product requirements, contribute to design discussions, and support the team by leading demos and providing hands-on guidance.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• 5+ years of experience as a technical lead for technical teams.
• Strong background in modern software engineering practices and technologies relevant to large-scale enterprise products.
• Advanced coding skills with fluency in one or more relevant programming languages (Java, C++, Ruby, Shell, JavaScript, or similar).
• Experience with open source tools, automation frameworks, and agile development environments.
• Proven ability to design and implement effective testing strategies, including automation and performance testing.
• Strong problem-solving, analytical, and communication skills with the ability to mentor and grow high-performing teams.
• Experience in managing cross-functional teams with combined engineering and quality responsibilities.

Benefits

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.

Pay

Base pay range for this role is $166,500 - $291,400, plus equity (when applicable).

Schedule

Not specified.