Manager, Software Engineering - Front end/Mobile

About the role

Join our dynamic team at LaserWeeder G2 where you can contribute to the development and implementation of advanced agricultural technologies. Our company is seeking a skilled and motivated individual to join our team as a Technical Support Specialist.

Responsibilities

• Provide technical support to customers via phone, email, and remote access.
• Document customer issues and solutions in our CRM system.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Conduct training sessions for new and existing customers on our products and services.
• Develop and maintain strong relationships with customers to ensure satisfaction and loyalty.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• At least 2 years of experience in technical support or customer service.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and CRM systems.

Qualifications

• Experience with agricultural technology products is a plus.
• Knowledge of Linux operating systems and scripting languages such as Python or Bash is beneficial.

Skills

• Technical writing and documentation skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong analytical and troubleshooting abilities.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts on our products.

Pay

$60,000 - $70,000 annually.

Schedule

Full-time position with flexible working hours.