Manager, Software Engineering - Developer Support

About the role

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

We celebrate our employees through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in growth and development through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

Q2 is seeking a Software Engineering Manager to lead our Developer Support Engineering team within our Innovation Studio, where we empower customers and partners to build, integrate, and innovate on the Q2 platform using our SDK and developer technologies. We are transforming developer support into an engineering-driven organization focused on solving complex technical challenges, eliminating recurring friction, and scaling through automation, AI, and developer self-service. In this role, you will play a pivotal part in shaping that transformation—building engineering capabilities, championing innovation, and creating an environment where talented engineers can thrive.

Responsibilities

• Lead, coach, and develop a team of software engineers and technical support professionals, strengthening technical capabilities, accountability, and career growth.
• Drive engineering excellence through sound technical practices, code quality, automation, and continuous improvement.
• Own operational performance, including demand forecasting, capacity planning, workload management, backlog health, and resolution effectiveness.
• Use data and performance metrics to identify systemic issues, prioritize engineering investments, and deliver measurable improvements.
• Lead initiatives that reduce operational toil, improve developer self-service, and leverage AI and automation to scale support capabilities.
• Partner with Product, Engineering, and cross-functional teams to resolve complex technical challenges and improve the developer experience.
• Foster a culture of technical ownership, collaboration, innovation, and customer-focused problem solving.
• Ensure adherence to Q2 security, privacy, and operational standards.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field and a minimum of 6 years of related experience; or an advanced degree with 4+ years of experience.
• 3+ years of hands-on software development experience within an Agile engineering environment.
• 2+ years of direct people management experience, with demonstrated success building high-performing engineering teams through technical mentorship, accountability, and professional development.
• Strong knowledge of software architecture, debugging, code quality, APIs, cloud-based applications, and modern engineering practices.
• Experience leading production-facing engineering teams responsible for operational reliability, complex troubleshooting, and customer or partner technical outcomes.
• Demonstrated success improving engineering productivity, automating repetitive work, and delivering sustainable technical solutions.
• Experience using operational metrics to manage capacity, prioritize work, meet delivery commitments, and drive continuous improvement.
• Experience with CI/CD pipelines, source control, and modern software delivery practices.

Preferred qualifications

• Experience with SDKs, developer platforms, API ecosystems, or complex third-party integrations.
• Experience implementing AI-assisted engineering workflows or developer self-service solutions.
• Experience in financial technology, digital banking, or other regulated SaaS environments.
• Familiarity with Jira, GitLab, and Lean or Six Sigma methodologies.

Additional information

This position requires fluent written and oral communication in English. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Benefits

• Hybrid work opportunities
• Flexible time off
• Career development and mentoring programs
• Health and wellness benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
• Community volunteering and company philanthropy programs
• Employee peer recognition programs – “You Earned it”

Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program. We believe in making an impact—in the industry and in the community.