Manager, Software Engineering - B2B

About the role

The Manager, Software Engineering – B2B is a strategic and technical leadership role responsible for overseeing B2B functions at Crate and Barrel. This role includes ownership of B2B specific systems and end-to-end design and coordination with engineering partners of B2B solutions that support processes such as business customer experience and onboarding, pricing and promotions, quotes, purchase order, invoicing, and inventory allocation and fulfillment. You will ensure the stability, reliability, and performance of the current processes, while supporting the roadmap for future modern B2B systems and MACH-based integrations.

Responsibilities

• Hire, lead and manage a software engineering team, fostering a culture of innovation, collaboration, and high performance
• Ensure ongoing stability and performance of B2B functions, providing operational support, and cross-functional collaboration
• Define and drive the technical strategy and roadmap for the team leveraging your comprehensive understanding of systems, tools, and applications in B2B area, collaborating with product leadership, architects and business stakeholders to align priorities and ensure delivery of solutions that meet organizational and product goals
• Facilitate the collaborative planning, execution, and timely delivery of complex software solutions and features, fostering adaptability to changing priorities and ensuring the consistent delivery of high-quality software that meets evolving needs
• Collaborate with the product manager and stakeholders to define and prioritize the product backlog, iteratively shaping requirements and timelines within agile planning processes
• Champion engineering and agile best practices, operational excellence, and continuous improvement initiatives for your team
• Lead and mentor a team of software engineers, fostering their professional growth through regular coaching, feedback, and the provision of opportunities for skill development and career advancement
• Manage resources and hiring for your engineering organization while ensuring fiscal responsibility
• Drive technical decision-making processes, ensuring robust and scalable architectural choices
• Establish and monitor key performance indicators (KPIs) for engineering quality, productivity, and delivery
• Communicate effectively with senior leadership regarding strategy, progress, and challenges

Requirements

• Strong leadership and organizational management skills, with experience managing a high-performing engineering team
• Deep understanding of software development processes, agile methodologies, and modern engineering practices at scale
• Excellent strategic thinking, project management, and execution skills
• Exceptional communication, interpersonal, and stakeholder management abilities
• Proven ability to mentor and develop engineers
• Strong technical acumen with the ability to guide architectural decisions and resolve complex technical challenges
• Proven ability to think strategically and execute methodically

Qualifications

• 8+ years experience in software engineering with at least 3+ years in leadership role overseeing an engineering team or a significant engineering function
• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience)
• Proven track record of successfully leading and delivering large-scale cloud-native, api-first, complex software modernization projects in an agile environment
• Demonstrated ability to think strategically and execute methodically