Manager, Software Engineering

About the role

InComm Payments is seeking a Software Engineering Manager to lead a seasoned Agile team responsible for a mission-critical set of APIs and services built primarily on C# and .NET. The role centers on delivery along with operational discipline — reliable services, accountability and ownership of our systems.

Responsibilities

• Team Leadership & Development
• Lead, coach, and grow a team of experienced software engineers, including senior engineers and tech leads.
• Own hiring, onboarding, goal setting, performance reviews, and career development for the team.
• Set and hold a high standard for ownership, diligence, and follow-through — raising the operational bar while keeping an experienced team engaged and bought in.
• Build a culture where engineers feel genuine ownership of the systems they run: production health is the team’s responsibility, not someone else’s.
• Address performance and accountability issues directly and fairly.
• Identify skill gaps and create development plans that strengthen team capability over time.
• Delivery & Continuous Deployment
• Own and continuously improve an established continuous-delivery pipeline — progressive and canary rollout, automated rollback, and zero-downtime database and schema migrations.
• Manage capacity, backlog readiness, and dependencies so the team has a clear, achievable plan.
• Track and report engineering performance using deployment frequency, lead time for change, change failure rate, and mean time to restore, alongside SLO attainment.
• Protect trust in the pipeline: eliminate flaky tests and keep the path to production fast, green, and safe to use.
• Hold the line on pre-deployment verification, peer review, and change practices — automation raises the bar for diligence rather than replacing it.
• Surface risks, blockers, and trade-offs early, with clear options and recommendations.
• Reliability & Production Ownership
• Establish unambiguous ownership for every service the team runs — a named owner, current runbooks, and a documented escalation path.
• Own SLOs and SLAs for the team’s services and manage error budgets as a real constraint on the pace of change.
• Own observability and alert quality — ensure the team can detect, diagnose, and resolve issues quickly, and that alerts are actionable rather than noisy.
• Serve as an incident commander and escalation point; run blameless postmortems that produce concrete corrective actions.
• Regular operational review of reliability metrics, open incident actions, alert noise, and on-call load.
• Own capacity planning, load and resilience testing, and participation in disaster-recovery and failover exercises.
• Available to be on call to work with team to address production issues when necessary.
• API Platform & Technical Direction
• Drive adoption of AI-assisted development tools (e.g., GitHub Copilot, Claude Code) with appropriate guardrails for mission-critical code — usage guidelines, review standards, and measured impact on productivity and quality.
• Uphold backward compatibility and API versioning discipline; coordinate breaking changes carefully with downstream consumers.
• Ensure contract and integration testing coverage across consuming systems and services.
• Guide the team on design and implementation decisions for .NET-based services, escalating architectural decisions to the Director and architecture group as appropriate.
• Uphold engineering standards through code review expectations, automated testing, and definition-of-done discipline.
• Manage technical debt deliberately — treat the automation and test suite as a core asset, and balance new feature delivery against platform stability and maintainability.
• Change Management & Compliance
• Operate within PCI DSS, SOC, HITRUST and related change-control requirements without sacrificing delivery speed.
• Ensure audit evidence is produced by the pipeline itself rather than by manual ceremony.
• Partner with security, risk, and compliance teams on assessments, remediation, and control validation.
• Cross-Functional Collaboration
• Partner with product management, QA, DevOps, and other business units to ensure seamless delivery.
• Translate business priorities into clear engineering work and communicate status in terms stakeholders understand.
• Report reliability and delivery performance to senior leadership transparently — including bad news early — so confidence in the team is grounded in evidence.
• Communicate clearly and promptly with business stakeholders during and after customer-impacting incidents.
• Cookordination with peer engineering managers and consuming teams on shared platforms, standards, and cross-team dependencies.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 5+ years of experience managing software engineering teams, including direct people-management responsibility (hiring, performance, and career development).
• 8+ years of overall experience in software development with Microsoft technologies such as .NET and SQL Server.
• Hands-on experience adopting and scaling AI-assisted development tools such as GitHub Copilot or Claude Code within an engineering team, including setting usage guidelines and measuring productivity and quality outcomes.
• Experience operating in a mature continuous-delivery environment — frequent production deployments against high-availability targets. Experience sustaining and improving such an environment is more relevant here than experience introducing one.
• Production ownership of customer-facing or revenue-critical systems, including accountability for uptime and SLA commitments.
• Direct incident command experience, with a track record of driving postmortem actions to closure and eliminating repeat incidents.
• Demonstrated success raising the operational bar on an existing team — establishing service ownership, response expectations, and follow-through discipline.
• Hands-on experience with observability tooling (NewRelic, Splunk, or similar).
• Familiarity with cloud platforms (Azure preferred), microservices, and API-first design, including versioning and backward-compatibility practices.
• Solid understanding of CI/CD pipelines, automated testing, and DevOps tooling.

Preferred Experience

• Delivering in a regulated environment (PCI DSS, SOC, or equivalent change-control regimes).
• Background in payments, financial services, healthcare, or other regulated industries.
• Experience with front-end frameworks (Angular).
• Experience managing distributed or hybrid teams.
• Certifications in Azure, .NET development, or Agile/Scrum (CSM, PSM, SAFe).

Core Competencies

• Ownership mindset — treats the health of production systems as personal accountability, not a shared abstraction.
• Follows through — closes loops on commitments, corrective actions, and the unglamorous work that prevents the next outage.
• Calm, decisive, and clear-headed under pressure.
• Sound judgment about what to change and what to leave alone; improves a working system without destabilizing it.
• Execution focus — consistently converts plans into delivered outcomes.
• Strong communication skills with technical, product, and senior leadership audiences.
• Able to manage competing priorities in a fast-paced environment.
• Coaching mindset and genuine investment in engineers’ growth.
• Technically credible — able to engage in design and code discussions and hold a quality bar.
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law. This position is eligible for the Employee Referral Bonus Program- Tier IV