Manager, Social Work - Care Management

Responsibilities

• Focus on Norton Healthcare acute care settings, leveraging training, relationships, and innovation to improve patient, family, organizational, and community wellbeing.
• Adhere to and promote the NASW code of ethics and standards for practice in a healthcare setting.
• Support and coordinate social worker activities across the Norton Healthcare system.
• Advocate for patients, families, providers, and social workers.
• Inspire social workers to provide excellent, creative, and innovative care.
• Empower social workers with mechanisms, structures, and resources that support high-quality care.
• Aid social workers with individual professional development and elevate the practice of social workers across the Norton Healthcare system.
• Foster social work partnerships across Norton Healthcare and with allied community partners, promoting quality by measuring analytics and evidence-informed initiatives.
• Lead and provide direct support with projects requiring social work consultation and service interventions.

Key Accountabilities

• Oversee the overall work structure of the inpatient social work teams, including staff mentorship and ongoing coaching/education.
• Educate on NASW standards to support evidenced-based practice among all inpatient social work team members through standardized work flows and cross-training experiences.
• Collaborate with community partners, hospital care management, ambulatory nurse navigators, managed care/payors, and other key stakeholders to maintain and improve quality of care and patient satisfaction.
• Utilize quantitative and qualitative data to drive social work initiatives aimed at addressing social determinants across the care continuum, implementing evidence-based practice to meet patient needs and system goals (benchmarking against national standards), and leveraging social work skills sets to optimize care outcomes.
• Collaborate with internal NHC departments and community partners to bridge the gap between inpatient and outpatient care.
• Collaborate with NHC, the community, and payors to provide solutions and interventions to help drive efficient and effective patient outcomes.
• Develop and provide continuing education programs approved by the Kentucky Board of Social Work to support Norton Healthcare's social work workforce.
• Maintain ongoing Kentucky Board of Social Work program approval.
• Maintain a practicum program with local university students who desire clinical rotations at Norton Healthcare.
• Act as a supervisor for incoming certified social workers who require supervision hours and facilitate professional development/mentorship pathways.

Qualifications

• At least three years clinical experience.
• Master's Degree in Social Work.
• Licensed Clinical Social Worker certification.
• Desired: Previous leadership experience.