Manager, Sleep Operations Support

Responsibilities

• Ensures headcount of support departments is appropriate to support the business
• Maintains and meets business targets on a monthly and yearly basis
• Provides guidance and leadership skills to direct reports, assisting with management and direction of their teams
• Contributes to overseeing team workload and ensuring standard operating procedures are efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure direct reports are productive and meet their individual business objectives, conducting responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives
• Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole
• Oversees training and coaching of Representatives assigned to the team and provides refresher training as needed
• Supports a positive culture by driving execution daily and creating team engagement and excitement
• Identifies opportunities for process improvements
• Ensures activities support the organization in achieving revenue and shipment targets
• Supports a positive customer experience

Qualifications

• Successful experience influencing employees working remotely