Manager: Ski School

Job Responsibilities

• Direct and monitor quality of overall products and staff at the location, including instructor, supervisor, to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, development of future products/programs, hiring, and professional growth of all.
• Work directly with school and resort management team and provide tools, training, and tactics to ensure the quality of products and services for our guests.
• Provide feedback, growth and leadership opportunities, and appropriate training to develop product managers and supervisors.
• Meet and greet guest daily and role model exceptional guest service. Resolve guest concerns.
• Use feedback from school and resort Net Promoter Scores, Guest Satisfaction Survey results and Employee Engagement Survey results to drive program initiatives.
• Work with the other leaders, General Managers, and Director to support and achieve quality, financial, and safety targets, and overall Ski & Snowboard School, Resort, and Company goals.
• Help create and implement the training plan and monitor the quality of training for all the functions of the children’s school.
• Work with the Training Product Manager and training team to evolve and improve training for support staff, instructors and management.
• Role model, lead and support School, Resort, and Company safety programs. Stay current on guest and employee health and safety regulations. Responsible for following up on and tracking worker's compensation incidents and claims.
• Maintain effective working relationship with private clubs and lodges in the area to help deliver a seamless, exceptional guest service experience.
• Monitor and maintain quality and appearance of buildings, sales facilities, base of mountain, on mountain facilities, terrain based learning areas, the ‘yard,’ signage and program imaging, teaching terrain and locker rooms.
• Maintain a global view for managing and improving the location. Work closely with the General Manager to make operational adjustments and contribute to innovations for the entire School.

Job Requirements

• A High School Diploma.
• Ski School Supervisory experience: 1-3 years required.
• Minimum of three years as a full-time instructor for a recognized ski/snowboard school.
• Have current professional instructor certification. PSIA/AASI Level 3 strongly recommended.
• Must be able to speak, read and write English fluently. Verbal communication in person and via telephone with guests, instructors and management is required.
• Knowledge of RPOS, Guest Connect, and Proconnect preferred.
• Proficiency with Microsoft Office Suite.
• Must be able to work weekends and holidays.