Manager, Site Reliability Engineering

Supports team members in designing and architecting infrastructure and service for reliability and functionality. Provides day-to-day direction to help forecast demands and ensure systems have adequate resources. Assists with collaboration between team members and the software development team to create reliable, scalable infrastructures.

Responsibilities

• Capacity Ingestion and Management:
  • Supports team members designing and architecting infrastructure and/or service for reliability and functionality.
  • Provides day-to-day direction to help forecast demands for infrastructure and respond to capacity needs, ensuring systems have sufficient resources.
  • Assists team members in collaborating with the software development team to develop reliable and scalable infrastructures.
  • Develops team members' ability to identify opportunities for and drive prototyping (e.g., testing new applications or infrastructures, assisting in onboarding).
• Incident and Service Lifecycle Management:
  • Advises team members on performing data collection, triage, technical analysis, and redirection to optimize operations and infrastructure reliability.
  • Supports team members in monitoring services, ensuring up-to-date knowledge of performance and documentation.
  • Aids in incident response, root cause analyses, and maintenance (e.g., software installs, version upgrades, security updates, backup and recovery).
  • Reviews health and performance reporting and recommends actions based on data trends.
  • Helps team members follow procedures for provisioning infrastructure, applications, and services.
  • Educates team members on decommissioning (e.g., shutting down servers, removing data from databases).
• Automation:
  • Trains team members to identify opportunities for automation and assess potential benefits.
  • Reviews automation tools or scripts developed by team members and provides feedback.
  • Coaches team members to conduct testing to ensure automation performs tasks correctly.
• Technical Communication and Guidance:
  • Trains team members to communicate the scale, capacity, security, performance attributes, and requirements of services and technology.
  • Reviews and helps team members understand the impact of infrastructure, feature, and tool changes.
• Troubleshooting and Resolution:
  • Serves as the team's escalation point for incidents and moderately complex issues.
  • Recommends methods to resolve technical issues spanning various services.
  • Coaches team members to investigate and debug products to meet service level objectives (SLOs).
  • Reviews documentation for accuracy and trains team members on root cause analyses.
  • Coaches team members to perform post-mortem procedures to prevent incident recurrence.
• Innovation and Improvement:
  • Enables team members to experiment with new tools and technologies to improve infrastructure performance and reliability.
  • Supervises execution of improvements for performance bottlenecks and deployments.
  • Develops team members' knowledge of site reliability trends and shares new information.
  • Trains team members to analyze and provide clear data on production for business decisions.
• Planning & Execution:
  • Creates and owns execution plans for the team's work and multiple projects or initiatives.
  • Delegates work and helps prioritize tasks across the team.
  • Identifies resource needs and adapts plans based on changing priorities.
• Collaboration & Partnership:
  • Strengthens collaborative partnerships across teams to align expectations and objectives.
  • Guides team members to build relationships with business leaders, stakeholders, and customers.
  • Promotes an inclusive culture through active listening and insightful questions.
• Problem Solving:
  • Leads team to identify and address moderately complex operational or technical issues.
  • Directs team to analyze data from multiple sources to troubleshoot errors.
• Continuous Learning:
  • Actively seeks learning opportunities for self and team to enhance knowledge and skills.
  • Uses feedback and training to elevate personal and team skills.
  • Identifies skill gaps and supports team members in learning opportunities.
• Continuous Improvement:
  • Identifies and recommends improvements to processes, protocols, and workflows.
  • Reviews and provides feedback on team members' ideas for efficiency and effectiveness.
• Performance and Development:
  • Coaches and provides direction to team members in alignment with performance management processes.
  • Facilitates goal-setting discussions to align individual and team goals.
  • Identifies development opportunities to improve team performance.
  • Contributes to talent acquisition by leading interviews, assessing promotion eligibility, and managing talent resources.

Qualifications

Certain U.S.-based or U.S. customer/client-facing roles may require compliance with applicable requirements, such as immunization, occupational health mandates, and/or drug testing.

Pay

Hiring range in USD: $102,000 - $234,600 per year. May be eligible for bonus, equity, and compensation deferral.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short-term and long-term disability insurance
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  • Flexible Vacation for salaried employees (13 days annually for the first three years, 18 days thereafter; prorated for part-time)
  • 11 paid holidays
  • 72 hours of paid sick leave upon hire, refreshing annually with a cap of 112 hours
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal services
• Voluntary benefits including auto, homeowner, and pet insurance