Manager - Site

About CRST

CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

About the role

The Manager – Site leads operations onsite at a customer location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the onsite customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

Location: Tracy, CA (Onsite with Customer)

Responsibilities

• Lead operations onsite at a customer location, managing performance, safety, and profitability for one or more customer sites while driving daily execution and service excellence
• Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Own the customer relationship, serving as the primary onsite contact for assigned customers; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Manage site-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned sites
• Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office