Manager Shifts Training - SGU

About the role

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well and are ready to take on new challenges and opportunities. As a Supervisor, you will be supervise a team of airline professionals as you provide an excellent customer experience and maintain an efficient, safe, and on-time airline.

Responsibilities

• Training Shift Managers are expected to provide active support for new hires during onboarding and training.
• Provide a welcoming environment for questions and clarification.
• Provide timely directions to ensure new hires receive accurate answers, resources, and information regarding deadlines.
• Help with interviews and the hiring process.
• Ensure new hires are fully trained and have a mentor scheduled.
• Oversee training with DL/UA/AS/AA.
• Deicing program and training.
• Oversee search and recurrent training.
• AS/AA CSA ramp and/or customer service training.
• DL/UA/AA/AS instructor-qualified scanners, LAV, potable water, and GEM checks.
• DL/AS/UA/AA customer service training and OJT.
• Conduct new hire evaluations at 90 days and 6 months.
• Email all training deadlines within the 24‑day policy.
• Coach and assist with training new hires and new training assignments.
• Update the station training plan monthly.
• Ensure compliance with all governing rules and regulations regarding safety and security in the airline industry.
• Ensure compliance with all company policies and procedures.
• Provide clear direction, guidance, and support for all operational areas and departments.
• Audit monthly reports for training compliance.
• United Monthly Mochas.
• Delta monthly aircraft searches.
• American aircraft monthly cleaning.
• Alaska audits.
• Audit training records.
• Issue corrective action for training items in accordance with policy.
• May require travel outside the station for training.

Requirements

• 18 years of age or older.
• High school diploma or GED.
• Possess a valid, unrestricted state‑issued driver’s license.
• Legally authorized to work in the United States without sponsorship.
• Have previous airline experience in supervisory or manager capacity.
• Be in good standing with the company.
• In‑depth understanding of partner brands and seamless products.
• In‑depth understanding of SkyWest company and station policies.
• In‑depth understanding of SkyWest manuals.
• In‑depth understanding of SkyWest performance expectations.
• Strong written and verbal communication skills.
• Basic understanding of all ramp functions.
• Basic understanding of partner booking applications.
• Basic understanding of manpower budgeting and scheduling.
• Positive, self‑motivated, and goal‑oriented mindset.
• Ability to build and maintain effective working relationships with frontline employees and management.
• Thorough understanding of ticketing, gate, and ramp procedures.
• Thorough knowledge and understanding of