Manager (Shift), Data Center Operations (Swing) (SV4)

About the role

The Manager - Data Center Operations is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure. This role requires project management experience, vendor management, and operational efficiency and energy management within the data center.

Responsibilities

• Data center subject matter expert for electrical, mechanical, and fire life safety systems.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
• Track and trend site efficiencies and energy consumption.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Expert technical review of procedures, company standards and policies, and manage site audits.
• Adhere to compliance standards and manage systems to avoid unplanned, customer-impacting outages.
• Manage the data floor and back of house mechanical loading capacity, ensuring cooling system efficiency.
• Navigate and utilize a CMMS system, ensuring processes are completed in a timely manner pertaining to Service Level Agreements (SLA).
• Provide day-to-day exceptional customer service and support.
• On-call availability may be required to respond to emergency situations at the data center.
• Adhere to and promote CoreSite’s Principles of Operational Excellence.
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles.
• Assist the Data Center Senior Manager in ensuring all technicians are qualified within the data center.
• Train and mentor junior staff.
• Work with technicians and vendors to ensure preventive and predictive maintenance schedules are met and maintenance is completed on time.
• Manage maintenance requirements for mechanical and electrical systems.
• Develop and implement operational strategies aimed at improving data center efficiencies without increasing uptime risk to the customer.
• Assist the Data Center Senior Manager and Market Director in developing financial OPEX and CAPEX budgets and forecasts.
• Model proposed project ROI.

Requirements

• Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: chilled water systems, large centrifugal chillers, cooling towers, heat exchangers, water treatment systems, VFD's and pumps, HVAC equipment, CRAC/CRAH's, humidification systems, BMS and PLC controls, emergency standby diesel generator systems, fuel/oil systems, 480/277 and 208/120 electrical generation and distribution, static UPS systems, double interlock pre-action systems.
• Experienced people manager with proven leadership skills and vendor management skills including service contract management.
• Experienced project management skills, including budgeting, time tracking, schedule creation, scope development, contract management.
• Proven skills in facility budgeting and forecasting.
• Excellent communication skills, both written and oral.
• Ability to operate in and promote a rigorous process-driven team environment.
• Ability to logically analyze and solve problems.
• Ability to effectively multi-task multiple projects.
• Ability to operate in a high stress, fast-paced environment with shifting priorities.
• Ability to work outside normal business hours, including weekends, late nights, holidays, and on-call support.

Qualifications

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent time in rate.
• 7 or more years in a mechanical/electrical position within critical facilities (preference given to a data center, hospital, or power plant experience).
• 3-5 years’ experience in administering and managing facility preventative maintenance programs and budgets.
• 3-5 years’ experience in vendor and project management.
• 3-5 years’ experience in technical procedure and policy writing.
• 3-5 years’ experience in people management.

Skills

• Expert understanding of the electrical and mechanical systems used in a data center environment, including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems.
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety.
• Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations).
• Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems.
• Expert knowledge of energy efficiency best practices.
• Proficient in Electrical, Mechanical, Protection, and controls systems commissioning.