Manager, Service Supply Chain

About the role

The Manager, Service Supply Chain oversees the daily operational execution, material replenishment, and parameter health of the service logistics network. This role focuses on seamless cross-functional coordination between planning, regional operations, warehouse networks, and external partners. It involves managing critical third-party service supply chain relationships and directly managing a localized execution team.

Responsibilities

• Directly manage, mentor, and develop a team of two direct reports: a Spares Planner and a Staff Service Supply Chain Manager.
• Establish performance goals, manage workload distribution, and ensure continuous cross-training to remove single points of failure.
• Execute and audit weekly automated replenishment cycles, ensuring safety stocks, lead times, and reorder parameters are maintained efficiently to meet service-level agreements.
• Manage and govern day-to-day operational performance, SLAs, and collaboration with three critical Service Supply Chain partners:
• RMA & Return Operations Partner: Oversee end-to-end reverse logistics execution and return cycles.
• Network Inventory, Distribution, and Fulfillment Centers Partner: Manage regional inventory placement, warehousing health, and outbound deployment operations.
• Spares Planning Solution & Roadmap Partner: Coordinate technical and operational planning alignments, system health, and future tool optimization roadmaps.
• Manage day-to-day administrative purchase order (PO) lifecycles via procurement systems (Netsuite & Coupa), including routine approvals, vendor expedites, and administrative tracking.
• Serve as the primary operational point of contact for daily dispatch and material shortage escalations, partnering with logistics coordinators to resolve time zone coverage constraints.
• Extract, track, and advise on key Spares spend, run-rate, and inventory health data inputs to the Finance team to support monthly reporting and the annual budgeting cycle.
• Maintain and update quarterly supply chain operational metrics, highlighting fulfillment trends, lead-time variances, and supplier/partner performance.
• Interlock with Engineering and Product teams to ensure spare requirements are met for NPI programs and service spares requirements are factored into product decisions.

Requirements

• 10+ years of progressive experience in supply chain planning, replenishment, service logistics, or inventory management for a technology company.
• 5+ years of demonstrated experience in direct people management and leading professional supply chain personnel.
• Strong experience managing complex third-party vendor relationships or 3PL networks.
• Bachelor’s degree in Supply Chain, Business Administration, Operations, or a related field.
• Demonstrated success identifying root causes and executing corrective actions (RCCA) to optimize network KPIs and protect service levels.
• Proven background driving continuous improvement, delivering innovative projects that visibly elevate overall operational efficiency.
• Accountability for driving cost optimization with a concrete history of reducing logistical/operational spend.
• Proven success in broadening partner capabilities and expanding vendor ownership/accountability within an outsourced environment.
• Strong proficiency in enterprise ERP/planning platforms (e.g., Baxter/Prophet, SAP, Kinaxis, or equivalent) and procurement software (Coupa).
• Advanced proficiency in Microsoft Excel for data tracking.

Qualifications

• Exceptional operational focus, leadership and team-building capabilities, strategic vendor governance, structural organization, and communication skills to effectively collaborate across diverse corporate functions (Finance, Logistics, Fulfillment, Supply Chain and localized operations).

Skills

• Strong interpersonal and communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in project management tools and methodologies.
• Knowledge of industry best practices and regulatory compliance.

Benefits

Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Pay

The pay range for this position at commencement of employment is expected to be between USD $ 128,000 and USD $ 255,600 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.