Manager - Service Experience - Bridgepointe Shopping Center Rack
Responsibilities
Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards.
Recruit, hire, train, develop and motivate your team – their success is your success.
Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales.
Create a solid business plan that enables your team to work together to meet service and sales goals.
Drive continuous improvements.
Requirements
For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred
1+ years of successful retail management experience
The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
Exceptional customer service skills and a passion to inspire others to deliver outstanding service
Dynamic leadership skills and a proven ability to motivate and develop future leaders
A proven track record of using key metrics to identify opportunities and drive business
Effective communication skills
The ability to work a flexible schedule based on business needs, including evenings and weekends
Qualifications
The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
Exceptional customer service skills and a passion to inspire others to deliver outstanding service
Dynamic leadership skills and a proven ability to motivate and develop future leaders
A proven track record of using key metrics to identify opportunities and drive business
Effective communication skills
Skills
The ability to work a flexible schedule based on business needs, including evenings and weekends
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses.
Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
To learn more about Nordstrom's benefits, visit: Nordstrom Benefits Overview.