Manager - Service Delivery

About the role

Deposita, an Allied Universal® Company, is hiring a Service Delivery Manager. The Service Delivery Manager will understand the expectations of cash management customers and be responsive to their business needs. This role will advocate for their customers while developing, influencing and nurturing trust-based relationships. The Service Delivery Manager will provide strategic guidance to their customers, while also assisting with tactical needs and tasks as necessary. They are responsible for the operations and profitability of all cash management services within assigned Deposita customer account(s). The Service Delivery Manager can expect some travel requirements within the continental United States.

Responsibilities

• Function as the strategic lead for customers in their assigned book of business
• Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion
• Provide strategic guidance and ensure compliance with standard cash operations at customer facilities
• Work closely with customers and vendors to ensure consistent, coordinated service delivery
• Identify and resolve issues; liaise with stakeholders; proactively manage changes; identify potential risks and devise contingency plans
• Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services, and locations
• Prepare and present customer business reviews internally and externally
• Coordinate the day-to-day administration and other work as needed per client contract and company policies

Requirements

• High School diploma or equivalent (e.g., GED)
• Minimum of three (3) years of experience managing an assigned book of customer accounts
• Work history must include demonstration of each of the following:
  • Strong experience in retail services and operations across a range of industry verticals; Experience with cash management operations or services is a plus
  • Ability to develop, implement and promote/influence cash management initiatives directly to customers
  • Ability to analyze and present data to customers, including VP and C-level stakeholders
  • High level of business acumen and ability to work effectively amidst ambiguity in a matrix organization
  • Excellent skills in mathematics, reading comprehension, oral and written communications
  • Effective oral and written communication skills, including writing informatively, clearly, and accurately
  • Planning and organizing skills; attending to details
  • Proficiency with Microsoft Office applications
  • Problem solving skills; mediate conflict with tact, diplomacy; negotiate
  • Data driven forecasting and decision making
  • Synthesize facts, concepts, principles; compile, sort, and interpret data
  • Research, investigate, compile information
  • Active listening skills
  • Skilled in setting and achieving goals

Preferred Qualifications

• Prior retail management experience
• Prior account management experience with an assigned book of business
• Experience in development and implementation of cash management policies and procedures
• College degree in Business Administration or equivalent area of study
• Experience executing and/or supervising all phases of a cash supply chain by employing data analytics, statement collection, report writing, etc.
• Knowledge of cash supply chain

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law