Manager, Service Center - TForce Freight

About the role

This position oversees the day-to-day operations of TFF Service Centers. The candidate analyzes operational data to understand productivity, service, and quality targets. The Service Center Manager collaborates with the service center management team to develop action plans and improve service level results, and participates in sales team meetings to understand customer requirements and expectations while providing operational expertise.

Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent verbal and written communication skills (required).
• Bachelor's Degree or international equivalent (preferred).