Senior Manager, Service Center - TForce Freight

Job Responsibilities

• Reviews the projected performance plan to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed.
• Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions.
• Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans.
• Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
• Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
• Manages and maintains customer relationships and identifies business in jeopardy to resolve issues and retain customers.
• Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.
• Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
• Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development.

Job Requirements

• A U.S. citizen or otherwise authorized to work in the U.S.
• Located in the same geographic location as the job or willing to relocate oneself.
• Experience in the freight industry.
• Experience managing employees.
• Proficiency with Microsoft Office Suite.
• Availability to work a flexible schedule.
• Availability to travel as needed.
• A Bachelor's Degree or internationally comparable degree preferred.