Manager, Service Center 3

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.

About the role

As a Senior Service Center Manager, you will supervise and lead all service center employees, oversee operations, and own the P&L goals for the service center. You will ensure adherence to safety, quality, and service standards while driving revenue growth and operational efficiency.

Responsibilities

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of your staff.
• Own and achieve P&L goals for the service center, including attaining Key Performance Indicators (KPIs).
• Lead your supervisory team to plan and attain daily and long-term labor goals to ensure budget, service, and quality goals are achieved.
• Ensure, teach, coach, and train staff to meet quality and service goals; address any deviations from standard.
• Provide frequent updates to employees about service center productivity and company policies and procedures.
• Conduct regular team meetings to promote engagement, review productivity, safety, service, and performance, communicate operational updates, and address questions or concerns.
• Research, monitor, and implement opportunities to cut costs and improve efficiencies.
• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability.
• Partner with Sales to drive revenue growth and retain key business by participating in customer visits, translating customer needs into operational plans, resolving service issues, and supporting new business onboarding.
• Develop relationships and engage with the top 10-15 local, revenue-driving customer accounts.
• Promote and enforce a safe and clean facility and equipment through adherence to safety and housekeeping practices, regular safety briefings, and timely training completion.
• Ensure strict adherence to driver and vehicle DOT compliance, OSHA standards, hazardous materials handling requirements, and environmental regulations; take immediate action to correct unsafe behaviors and conditions.
• Hold the team accountable for proper documentation and oversee procedure control for hazardous material shipments.
• Comply with all applicable laws, regulations, and company policies and procedures.
• Lead the “Self-Assessment” process to verify adherence to all service center operational processes and standards through recurring compliance checkpoints.

Requirements

• 5 years of supervisory experience.
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT, FMCSA, and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules, and company policies and procedures.
• Experience with Microsoft Office.
• Available to work a variety of shifts, including days, evenings, nights, and weekends, and travel as needed.

Preferred Qualifications

• Bachelor’s degree, 5 years of related work experience, or equivalent military experience.
• Experience balancing operations leadership with external sales and relationship building.
• Experience with process improvement.
• Able to multitask and prioritize work with excellent organizational skills.
• Experience managing in an LTL environment.
• Solid analytical and problem-solving skills to improve multiple metrics and hit budget targets.
• Exceptional leadership, communication, presentation, and administrative skills.
• Experience in sales or sales leadership.
• Experience managing P&L.

Physical Requirements

• Frequently lift up to 50 lbs. and occasionally greater than 75 lbs.
• Reach (including above your head), bend, climb, push, pull, twist, squat, and kneel.
• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery.
• Work outdoors in inclement weather.
• Work non-traditional hours including overnight and occasional weekend hours.

Benefits

• Competitive compensation package.
• Full health insurance benefits available on day one.
• Life and disability insurance.
• Earn up to 15 days of PTO during your first year of employment.
• 9 paid Company holidays.
• 401(k) option with company match.
• Education assistance.
• Opportunity to participate in a Company incentive compensation plan.
• Opportunity to purchase XPO stock twice per year at a discounted rate through weekly payroll deductions.
• Company vehicle provided based on service center class size.