Manager SBA Loan Operations

About the role

The Manager, SBA Loan Operations at FourLeaf Federal Credit Union is responsible for leading and overseeing all aspects of SBA loan operations, ensuring efficiency, compliance, and high-quality service delivery. This role involves leading, supervising, and supporting Loan Operations Specialists and department staff across all functional areas, recruiting, interviewing, hiring, and training new team members, developing a highly cross-trained team through effective delegation, training, and communication, establishing and managing work schedules and daily workflow to ensure operational efficiency, overseeing SBA loan boarding, servicing, payment processing, and reporting activities, reviewing loan boarding and file maintenance reports for accuracy, completeness, and compliance, maintaining and monitoring tickler systems for UCC filings, renewals, insurance tracking, and other critical deadlines, ensuring proper organization of departmental workflows and effective allocation of resources, promoting and modeling superior customer service standards, conducting regular staff meetings and training sessions related to operational processes and service expectations, resolving complex customer inquiries, loan servicing issues, and operational challenges, serving as a point of escalation for borrowers, internal staff, and external stakeholders, maintaining advanced proficiency in PCFS/Loan Manager and SBA CAFS/E-TRAN systems, partnering with IT and technology teams to optimize system functionality and identify enhancements, ensuring accurate and timely input of loan data across all systems, providing guidance to staff on system usage and resolving minor technical issues, ensuring compliance with SBA SOPs, USDA regulations, and all applicable federal and state laws, including BSA and AML requirements, enforcing internal lending policies, procedures, and audit controls, safeguarding credit union assets, loan collateral, and sensitive customer information, monitoring staff performance to ensure adherence to documentation and data integrity standards, developing, updating, and implementing policies and procedures aligned with SBA guidelines, managing and maintaining documentation templates, checklists, and departmental procedures, ensuring all loan files and departmental records are accurate, complete, and audit-ready, preparing and analyzing operational reports for senior management, auditors, and regulatory reviews, leading or supporting special projects, process improvement initiatives, and system enhancements, using data insights to improve departmental performance and service delivery, coordinating with internal departments to support lending operations and resolve issues, participating in internal committees and strategic initiatives as assigned by senior leadership, communicating effectively with employees, management, borrowers, and external partners, operating systems to process transactions, review account activity, and resolve discrepancies, handling inbound communications and direct inquiries appropriately, maintaining current knowledge of SBA SOPs, USDA regulations, and industry best practices through ongoing education, performing additional duties as assigned by the Vice President, SBA Operations.

Responsibilities

• Lead, supervise, and support Loan Operations Specialists and department staff across all functional areas.
• Conduct performance management activities including annual reviews, coaching, disciplinary actions, and career development planning.
• Recruit, interview, hire, and train new team members.
• Develop a highly cross-trained team through effective delegation, training, and communication.
• Establish and manage work schedules and daily workflow to ensure operational efficiency.
• Oversee SBA loan boarding, servicing, payment processing, and reporting activities.
• Review loan boarding and file maintenance reports for accuracy, completeness, and compliance.
• Maintain and monitor tickler systems for UCC filings, renewals, insurance tracking, and other critical deadlines.
• Ensure proper organization of departmental workflows and effective allocation of resources.
• Promote and model superior customer service standards.
• Conduct regular staff meetings and training sessions related to operational processes and service expectations.
• Resolve complex customer inquiries, loan servicing issues, and operational challenges.
• Serve as a point of escalation for borrowers, internal staff, and external stakeholders.
• Maintain advanced proficiency in PCFS/Loan Manager and SBA CAFS/E-TRAN systems.
• Partner with IT and technology teams to optimize system functionality and identify enhancements.
• Ensure accurate and timely input of loan data across all systems.
• Provide guidance to staff on system usage and resolve minor technical issues.
• Ensure compliance with SBA SOPs, USDA regulations, and all applicable federal and state laws, including BSA and AML requirements.
• Enforce internal lending policies, procedures, and audit controls.
• Safeguard credit union assets, loan collateral, and sensitive customer information.
• Monitor staff performance to ensure adherence to documentation and data integrity standards.
• Develop, update, and implement policies and procedures aligned with SBA guidelines.
• Manage and maintain documentation templates, checklists, and departmental procedures.
• Ensure all loan files and departmental records are accurate, complete, and audit-ready.
• Prepare and analyze operational reports for senior management, auditors, and regulatory reviews.
• Lead or support special projects, process improvement initiatives, and system enhancements.
• Use data insights to improve departmental performance and service delivery.
• Collaborate with internal departments to support lending operations and resolve issues.
• Communicate effectively with employees, management, borrowers, and external partners.
• Operate systems to process transactions, review account activity, and resolve discrepancies.
• Handle inbound communications and direct inquiries appropriately.
• Maintain current knowledge of SBA SOPs, USDA regulations, and industry best practices through ongoing education.

Requirements

• Achieve a bachelor’s degree in finance, business administration, or a related field.
• Have at least 7 years of experience working with SBA or a related area.
• Have at least 3 years of supervisory experience.
• Show advanced knowledge of SBA processing documentation/operations and leadership, products, and services; related state and federal laws and regulations, and other Credit union operational policies and procedures.
• Show excellent organizational and time management skills – ability to work with minimal supervision.
• Show intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet, and specialty software programs.
• Show exceptional verbal, written, and interpersonal communication skills with the ability to carry out instructions.
• Show ability to work in a fast-paced environment while maintaining a high level of accuracy.

Qualifications

• Associate’s degree in finance, business administration, or related field required or equivalent work experience.
• 7+ years of experience with SBA or related area.
• 3+ years of supervisory experience.
• Advanced knowledge of SBA processing documentation/operations and leadership, products and services; related state and federal laws and regulations, and other Credit union operational policies and procedures.
• Excellent organizational and time management skills – ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Exceptional verbal, written and interpersonal communication skills with the ability to carry out instructions.
• Ability to work in a fast-paced environment while maintaining a high level of accuracy.

Skills

• Advanced proficiency in PCFS/Loan Manager and SBA CAFS/E-TRAN systems.
• Proficiency in systems and technology oversight.
• Knowledge of SBA SOPs, USDA regulations, and industry best practices.
• Strong leadership and people management skills.
• Excellent customer service and issue resolution abilities.
• Effective collaboration and communication skills.
• Ability to work in a fast-paced environment.

Benefits

The estimated salary for this role is $106,391.00 to $127,669.00 annually. FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus.

Pay

The estimated salary for this role is $106,391.00 to $127,669.00 annually.

Schedule

This opportunity is open to flexible work options including a remote set up.