Manager, Salesforce

What You Will Get to Do

• Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability.
• Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events.
• Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows.
• Architect and implement REST/SOAP API integrations between Salesforce and third-party systems (CCaaS, iPaaS, SpotHero's internal systems, etc.).
• Lead technical design sessions, document solution architectures, and establish development standards and coding best practices, including quality, observability, testing, security, and performance.
• Perform release management: manage sandbox environments, deployment pipelines (Salesforce CLI, CI/CD), and change sets.
• Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework.
• Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages.
• Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence.

What You Are

• A player-coach. You lead by doing. You're energized by both building things and growing people.
• Business-fluent. You translate ambiguous stakeholder needs into clear technical specs without losing nuance.
• Empowering. You raise the ceiling for your team, not just your own output.
• Decisive under ambiguity. You make good calls with incomplete information and course-correct quickly.
• Inquisitive. Innovative and resourceful; you’re constantly looking for ways to improve upon things.
• A strong communicator. You have exceptional listening skills and your verbal, and written communication is direct, effective, and informative. You are comfortable communicating with all levels within the organization, including Executives.
• Scalability-minded. It is a strong positive if you've been directly responsible for efforts to build scalability into business processes and systems
• Adept with Change Management. You prepare, deploy, and provide follow-up support to individuals and teams when making organizational change.
• Collaborative. You are comfortable and successful working in partnership with multiple stakeholders to complete a task or achieve a goal.
• Architecturally opinionated. You can defend a technical decision at the whiteboard and in code review.
• Security-Minded. You keep private information secure and are thoughtful when ensuring system and data access levels are appropriately set

What You Bring

• Bachelor's Degree in Computer Science, Information Systems, or equivalent experience.
• 7+ years of Salesforce experience, with at least 3 years of hands-on Apex / LWC development in production environments.
• 2+ years leading, managing, or mentoring a team of Salesforce professionals (admins, developers, or both).
• Deep expertise across all three Salesforce disciplines:
• Architecture: org design, data modeling, integration patterns, governor limits.
• Development: Apex (OOP, async, test frameworks), LWC, SOQL/SOSL, REST/SOAP APIs, platform events.
• Administration: flows, process automation, profiles/permission sets, reports/dashboards, security model.

What You May Also Have

• Experience with Contact Center as a Service (CCaaS) platforms (Talkdesk,Genesys, Five9) and their Salesforce integrations.
• Familiarity with low-code integration (IPaaS) tools (Retool, MuleSoft, Workato, Zapier) connected to Salesforce.
• Experience in marketplace or SaaS environments
• Experience with Salesforce Marketing Cloud, Experience Cloud, or Revenue Cloud development
• Exposure to Salesforce Health Check, Shield, or Event Monitoring for enterprise governance.

What We Are Offering

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited potential for growth.
• Excellent benefits – - In the US we cover up to 95% of Medical Premiums, 50% of Dental & Vision Premiums, company sponsored Life Insurance, 401K, and generous parental leave.
• In Canada we offer Medical (prescription drug and paramedical coverage), Dental, Vision, Life Insurance, STD and LTD
• Flexible PTO policy and great work/life balance – We value and support each individual team member.
• Anual parking stipend – we help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
• A workplace recognized as the Best Consumer Web Company by Built in Chicago, Top Company Culture by Entrepreneur, a Top Workplace by Chicago Tribune, and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.

Compensation in Illinois

• Depending on your skillset and experience, you can expect your base salary to be between $124,400 - $170,000 as well as a discretionary bonus and leading total rewards package.