Manager, Sales Quality

This full-time, onsite position is based in downtown Kansas City, MO, with hours of Monday-Friday, 8:00 AM-5:00 PM.

About the role

The Sales and Marketing department drives growth through strong partnerships, product education, and market engagement across distribution channels. This role improves the quality of Americo’s life insurance and annuity sales by strengthening how producers are monitored, incentivized, and trained. It works with Compliance to align producer behavior with suitability and regulatory expectations, translating quality insights into practical improvements across the distribution channel. The role also owns sales training strategy and content, and partners with Distribution on persistency and placement.

Responsibilities

• Build and maintain reporting on sales quality indicators (e.g., persistency, placement, not-taken, and suitability signals) using Americo’s data systems to identify trends, emerging risks, and improvement opportunities.
• Define practical sales-quality criteria and review protocols so expectations for compliant, customer-centered selling are clear, measurable, and consistently applied.
• Investigate recurring or high-impact quality issues to identify underlying causes and recommend durable corrective actions rather than one-off fixes.
• Develop and execute the strategy to improve agent and producer training effectiveness across the distribution channel, prioritizing the behaviors that most affect sales quality, persistency, and compliant selling.
• Create scripts, content, and a delivery cadence for sales training and refresh materials as products, suitability rules, and market conditions change.
• Partner with Distribution to diagnose persistency and placement issues in the book of business and build targeted action plans that address root causes at the IMO and producer level.
• Lead special projects for the Distribution team, including annuity and life conservation efforts that protect in-force business and reduce avoidable surrender and lapse.
• Coordinate with Compliance to review agent behavior and outcomes, surface conduct or suitability concerns, and fold findings back into training and coaching.

Requirements

• 3-5 years of experience in insurance sales, distribution, sales training, or a sales quality or compliance-adjacent function.
• Strong understanding of insurance processes and how sales practices affect underwriting, policy issue, and in-force servicing.
• Demonstrated ability to design and deliver training to agents and producers, in person and virtually.
• Working proficiency with data systems and reporting tools used to manage and present sales quality information.
• Four-year college degree or equivalent experience.

Decision Making Authority

• Decides training content, cadence, and delivery methods, and independently prioritizes which quality issues to address.
• Determines persistency and placement action plans with Distribution within established guidelines.
• Escalates conduct, suitability, or regulatory concerns to Compliance and the Chief Distribution Officer.
• Escalates changes affecting product positioning, commission structures, or enterprise policy to leadership.

Americo Values in Practice

• Strive for Excellence and Quality: Holds agent training and sales practices to a high standard and continuously raises the bar on what compliant, customer-centered selling looks like.
• Promote Openness and Forthrightness: Surfaces quality and conduct concerns clearly and early, giving Distribution, Compliance, and leadership an honest picture of the book.
• Promote Creativity, Innovation, and Continuous Improvement: Refreshes training approaches and quality methods as products, regulations, and market conditions evolve.

Leveling Signals

• Connects training and quality interventions to measurable movement in persistency, placement, and suitability outcomes — not just activity completed.
• Is sought out by Distribution and Compliance as the person who can translate a quality problem into a practical plan.
• Balances the training, quality, and conservation dimensions of the role without letting any one crowd out the others.

About Us

Americo is a life insurance and annuity company providing innovative products to customers. With roots dating back more than 100 years, Americo values its people and fosters a collaborative work environment.

Benefits

• Competitive pay and robust bonus program offered to all associates.
• Learning and development: Comprehensive, paid training program, plus ongoing development opportunities for associates at every career stage.
• Work-life balance: Generous paid time off (over three weeks annually for new hires) plus 11 paid company holidays. Maternity and parental leave program, along with paid short-term and long-term disability.
• Health and well-being: Flexible benefits including PPO and HDHP medical plan options with HSA and FSA eligibility, dental and vision coverage, company-paid life insurance, disability coverage, confidential EAP, wellness program, and corporate fitness discounts.
• Future planning: 401(k) plan with employer matching and tuition reimbursement programs.
• Giving back: Support for local organizations such as Ronald McDonald House, Hope Lodge, the American Red Cross, and Harvesters through volunteerism and donations.
• The fun stuff: Participation in the Kansas City Corporate Challenge, events like a Royals Party at the K and a legendary Holiday Party, and in-office events with local vendors.
• Bustling environment: Newly renovated offices in downtown Kansas City, within walking distance of restaurants and attractions, with complimentary paid parking.