Manager Sales Operations

About the role

We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.

Responsibilities

• Own day-to-day sales operations execution and reporting for a category of the Healthcare commercial organization.
• Partner with Sales Leadership, Finance, and Commercial Operations to drive forecasting discipline, pipeline management, commissions tracking and payments along with a focus on scalable processes, while leading one direct report to deliver timely insights and operational support.
• Lead forecasting cadence and sales performance reporting (weekly/monthly/quarterly).
• Produce standardized dashboards and executive-ready insights; identify risks/opportunities and recommended actions.
• Drive pipeline management and customer relationship management data quality.
• Establish hygiene standards, monitor compliance, and coach field teams on accurate opportunity updates and stage definitions.
• Partner on annual/quarterly planning, including territory design, quota deployment, capacity models, and coverage analysis.
• Own commercial operating rhythm: business reviews, key performance indicator definitions, and meeting materials; ensure alignment across Sales, Marketing, Finance, and Customer Success.
• Manage and develop one Sales Operations Analyst: prioritize backlog, set goals, provide coaching, and ensure timely delivery of recurring reports and ad hoc analyses.
• Evaluate and optimize sales tools and automation (customer relationship management enhancements, reporting automation, and process simplification); lead small projects and user adoption initiatives.
• Own end-to-end commissions administration: maintain incentive compensation plans and calculations, process quarterly payouts, audit for accuracy, and serve as the primary point of contact for commission disputes partnering with sales, finance and human resources.

Requirements

• Bachelor's degree in Business, Finance, Analytics, or related field preferred. Equivalent experience will be considered.
• 5+ years of progressive experience in sales operations, revenue operations, commercial analytics, or a related function, including experience with forecasting and customer relationship management reporting.
• Prior people leadership experience preferred (at least 1 year).
• Advanced proficiency with spreadsheet analysis and business intelligence/reporting; experience supporting a field sales organization in a regulated/healthcare environment preferred.
• Strong knowledge of sales operations disciplines (forecasting, pipeline management, territory/quota planning, and performance measurement).
• Advanced proficiency with customer relationship management and reporting/analytics tools; strong spreadsheet and presentation skills.
• Ability to translate data into actionable insights, manage cross-functional stakeholders, and lead continuous process improvement.
• People leadership skills to coach and develop an analyst and manage priorities in a fast-paced environment.
• Ability to travel up to 10% (quarterly business reviews, annual sales meeting, and occasional stakeholder workshops).

Qualifications

• Equivalent experience will be considered.

Skills

• Advanced proficiency with spreadsheet analysis and business intelligence/reporting.
• Experience supporting a field sales organization in a regulated/healthcare environment preferred.
• Strong knowledge of sales operations disciplines (forecasting, pipeline management, territory/quota planning, and performance measurement).
• Advanced proficiency with customer relationship management and reporting/analytics tools.
• Ability to translate data into actionable insights, manage cross-functional stakeholders, and lead continuous process improvement.
• People leadership skills to coach and develop an analyst and manage priorities in a fast-paced environment.

Benefits

• Health, dental, and vision insurance
• Company paid life Insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Pay

The current full-time, annualized base pay hiring range for this role is $110,800.00-$158,400.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors.

Schedule

This position has the flexibility of remote work within the United States. Eastern or Central time zone preferred.