Manager-Sales

About the Role

This is a full-time onsite role based in Charlotte, North Carolina, performed from the designated work location five days per week. No relocation is offered. The overall purpose is to lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction.

Responsibilities

• Leadership and Customer Experience: Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively.
• Data Analysis and Strategy Development: Analyze data to develop and implement strategies that drive revenue generation and continuous improvement.
• Operational Management and Efficiency: Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses.
• Strategic Policy and Innovation: Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning.
• Collaboration and Alignment: Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships.
• Job Contribution: Oversee entry to mid-level sales employees, assign tasks, implement sales plans, and ensure adherence to company policies. Lead the team in managing small, less complex sales with a smaller quota or territory. Handle process-driven assignments with moderate oversight.
• Supervisor Responsibilities: Influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates.

Qualifications

• Bachelor’s degree (BS/BA) desired.
• 5+ years of related sales experience.

Pay

The salary range for this position is $55,000.00 - $82,600.00 annually, plus a commission of $23,000. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond state and local requirements (unprotected)
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone

Schedule

Weekly Hours: 40
Time Type: Regular