Manager-Sales

About the role

Lead, direct, and optimize a team of telesales representatives in a consumer call center, driving revenue growth through effective sales and upselling strategies while ensuring superior customer service and satisfaction. This position requires office presence of a minimum of 5 days per week and is only located in San Antonio, Texas. No relocation is offered.

Key responsibilities

• Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively
• Analyze data to develop and implement strategies that drive revenue generation and continuous improvement
• Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses
• Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
• Collaborate with various business areas to drive strategic alignment, manage change, and maintain strong domestic and international vendor relationships
• Oversee entry to mid-level sales employees, responsible for assigning tasks, implementing sales plans and adherence to company policies
• Lead the team to manage small, less complex sales with a smaller quota or territory
• Handle process-driven assignments with moderate oversight
• Influence decisions regarding the hiring, firing, disciplinary action, and promotional activity for subordinates

Qualifications

• Bachelor's degree (BS/BA) desired
• 5+ years of related sales experience
• Supervisory experience required

Pay

Salary range: $55,000.00 - $82,600.00 plus commission of $23,000. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. Weekly Hours: 40. Time Type: Regular.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond state and local law requirements may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone