Manager Sales Account - Convenience Channel

Position Summary

To effectively support East Coast customers, preferred candidates will be located in the Eastern U.S. or Chicago area. Springdale, AR will also be considered. The Sales Account Manager – Convenience Channel is a contributing member of the commercial sales team and reports directly to the Director of Sales (DOS).

About the Role

The Sales Account Manager – Convenience Channel is responsible for managing and growing relationships with assigned Convenience Chain Accounts, with a strong focus on driving incremental prepared foods business within new and existing customers.

Responsibilities

• Serve as the primary point of contact for customers, ensuring alignment on business objectives and execution priorities.
• Show profitable growth within their assigned customer base while navigating contract negotiations, customer quality concerns and new item launches while executing against their annual business plans.
• Manage and execute customer strategies that grow volume, optimize product mix, and protect core business.
• Collaborate closely with the DOS, Tyson Business Unit Leads, Prepared Sales Strategy and Planners, Revenue/Pricing Partners, and other cross-functional teams to develop and execute customer strategies.
• Manage customer spend, promotional investments, and expense budgets tied to volume objectives.
• Resolve customer complaints, deductions, and billing issues in a timely and professional manner.
• Protect core business while identifying opportunities for incremental growth.
• Provide sales support at customer meetings, trade shows, and events as needed.
• Conduct product sampling and present key product features, benefits, and value propositions to customer stakeholders.

Qualifications

• Minimum of 5 years of outside sales experience required.
• Experience in Foodservice, Foodservice Manufacturing, or Distributor Sales strongly preferred.
• Convenience channel or multi-unit chain account experience is a plus.
• Bachelor’s degree required or equivalent relevant work experience.
• Excellent verbal and written communication skills.
• Proven ability to influence, negotiate, and build credibility with customers and internal partners.
• Strategic thinking and account planning.
• Negotiation and contract management.
• Conflict resolution and problem solving.
• Motivational leadership and collaboration.
• Strong financial and business acumen.
• Proficient in Microsoft Office products (Outlook, Excel, PowerPoint, Word).
• Experience with CRM and sales reporting tools preferred (Sales Force & PowerBI).

Success Metrics

• Achievement of volume, mix, and pricing objectives.
• Successful execution of strategic initiatives and new item launches.
• Growth and retention of assigned Convenience Commercial Chain Accounts.
• Effective cross-functional collaboration and customer satisfaction.